Dedicated and visionary professional driven by a commitment to operational excellence and team success. Recognized for effectively leading, motivating, and empowering cross-functional teams to achieve ambitious targets. Leveraging exceptional communication skills and a customer-first mindset, I ensure every client interaction is positive and impactful. As a conscientious and detail-oriented contributor, I bring a proactive approach, innovative problem-solving, and a dedication to aligning daily efforts with broader corporate strategies.
Hi, I’m
Roger Berg
Account Manager
Jesteburg,NI
Summary
Overview
6
Languages
12
Certifications
34
years of professional experience
Work History
Sump & Stammer GmbH International Food Supply
Account Manager Cruise Division
11.2024 - Current
Job overview
- sales negotiation and relationship management
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Coordinated cross-functional teams to streamline supply chain processes and improve efficiency.
- Oversaw project timelines, ensuring alignment with client expectations and company objectives.
Columbia Signature
Purchasing Manager
12.2023 - 10.2024
Job overview
- Established and applied strategic sourcing strategies, resulting in improved procurement efficiency.
- Administered supplier relationships to ensure alignment with quality standards and contractual commitments.
- Evaluated market trends to anticipate purchasing requirements and reduce risks.
- Oversaw cross-functional teams in contract negotiations, achieving beneficial terms with vendors.
- Enhanced inventory management procedures to reduce surplus stock and increase turnover rates.
- directed acquisition processes for Club Med 2 cruise ship
Viking Redningstjeneste
Customer Service Representative
06.2020 - 10.2023
Job overview
- Received and responded to calls from Norwegian clients seeking roadside help, processed inquiries from insurance partners and automotive brand affiliates, and streamlined communication channels to improve response times for customer assistance and resolve client concerns efficiently.
- Received and responded to calls from Norwegian clients seeking roadside help. Processed incoming inquiries from insurance partners and automotive brand affiliates. Streamlined communication channels to improve response times for customer assistance. Supported collaborative efforts with partners to resolve client concerns efficiently.
- Enhanced communication strategies to improve response times and service quality.
- Managed order processing using CRM software to streamline operations.
- Enhanced communication strategies to shorten response times and elevate service quality.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring efficient and effective solutions.
Phoenix reisen
Hotel inventory Controller
02.2020 - 04.2020
Job overview
- Compiled daily and end of cruise financial reports to ensure accurate financial tracking
- Analyzing the cost and consumption of food, beverage and inventory items
- Carrying out regular stock checks and working closely with other departments
- Placed stock orders and corrected discrepancies to maintain inventory accuracy
- Monitored adherence to financial budgets within Food and Beverage and Housekeeping departments
- Job Ended due to COVID-19
MSC Cruises
Inventory Compliance Officer
05.2019 - 11.2019
Job overview
- Monitoring costs and consumption of inventory items
- Produced accurate daily and end-of-cruise financial reports to support fiscal accountability
- Ensuring financial policies and procedures are followed at all times
- Conducted scheduled and unscheduled inventory checks to ensure compliance and accuracy
- Ship Internal Auditor
- Applying problem solving techniques to resolve any stock discrepancies in all departments Deck, Engine, food & Beverage as well Hotel Department
- Working closely with the Captain, Staff Captain ,Chief Engineer, All Directors, Managers and Executive Chef to increase standards. Overall responsible for all Departments.
- Mega Ships Experience
Regent / Oceania Cruises
Procurement Manager
04.2016 - 04.2019
Job overview
- Monitored costs and consumption of inventory items to ensure optimal stock levels and reduce waste
- Creating accurate daily and end of cruise financial reports
- Ensuring financial policies and procedures are followed at all times
- Carrying out regular inventory checks both scheduled and unscheduled
- Applying problem solving techniques to resolve any stock discrepancies
- Collaborated with Director, Managers, and Executive Chef to enhance operational standards across ships for both Oceania and Regent Cruises
- MS Nautica, MS Sirena, MS Insignia, Seven Seas Mariner, Seven Seas Voyager, Seven Seas Navigator and MV Seven Seas Explorer
Ponant
Cost Controller
10.2015 - 02.2016
Job overview
- Conducted scheduled and unscheduled stock checks to maintain inventory accuracy
- Investigating any stock discrepancies and recommending corrective action
- Cultivated collaborative relationships with departments and management to streamline processes
- Carrying out stock checks both scheduled and unscheduled
- Creating precise financial reports and analyzing the costs and consumption of produce
CMV UK
Provision master/ Controller Trainee
02.2015 - 09.2015
Job overview
- Compiled daily and end of cruise financial reports to ensure accuracy and transparency
- Analyzing the cost and consumption of food, beverage and inventory items
- Taking responsibility for placing stock orders and correcting any discrepancies
- Placed stock orders and resolved discrepancies to maintain inventory integrity
- Monitored adherence to financial budgets across Food and Beverage and Housekeeping departments during the transition of MS Grand Holiday to MS Magellan for CMV UK
- During her dry dock in Greece
Mein Schiff Tui
Provision Master
06.2013 - 01.2015
Job overview
- Taking responsibility for the overall operations and setting standards in the store department
- Collaborated with management to implement effective work environment strategies
- Oversaw overall operations and established departmental standards
- Participating in the start-up of the new build Mein Schiff 3 in Turku, Finland
Heerema Marine Constructions
Store Keeper
04.2012 - 09.2012
Job overview
- Collaborated with supervisor, field manager, and deck foreman to unload goods efficiently
- Received containers and materials from supply ships, ensuring safe storage on main deck
- Working as a Provision Master on a Ship contracted for Heerema During their big Rebuild of DCV Balder, The Ship was used as an accommodation Ship for the Platform workers as well all contractors involved in the rebuild. The daily work were ensuring that we was looking after the Work force on the Platform 24/7 with the need to step in and do tasks in all departments needed including acting as a director for the food and beverage department as well Hotel department.
Buddha Experience Restaurant and Lounge
F&B Manager /Teacher
01.2011 - 12.2011
Job overview
- Managed budgets through effective cost control measures
- Developed and delivered training programs to ensure staff compliance with company policies and procedures
- Trained staff in daily operations of restaurant and bar, monitored and evaluated performance in new bar restaurant concept
Ibero Cruceros
Provision master
03.2010 - 12.2010
Job overview
- Trained storekeepers on operational procedures to enhance performance
- Led teams and organized tasks to meet departmental objectives
- Carrying out daily spot checks and managing the inventory levels
- Oversaw store department operations for Cruise Line Company to ensure service quality
- Providing robust training to the Storekeepers
- Utilized excellent leadership and organizational skills to achieve goals
- Maintaining close working relationships with other departments
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Worked well in a fast-paced and rapidly changing environment.
Saltstraumen Brygge
Area manager
02.2009 - 12.2009
Job overview
- Oversaw overall operations of fishing camp, ensuring smooth functionality and guest satisfaction
- Coordinated operations across 18 apartments, 1 restaurant, and fishing boat rentals, enhancing guest experience
- Maintained positivity and poise, even in stressful situations.
- Demonstrated positivity and poise in stressful situations, fostering a supportive environment for team and guests.
Accor Hotel
F&B manager
01.2007 - 02.2009
Job overview
- Managed operations of restaurant area to ensure smooth service delivery
- Evaluating staff performance to increase efficiency and productivity
- Working collectively with management and the team in enhancing performance levels
- Operating with the goal of achieving excellent service standards and guest satisfaction
Seglar Restaurangen & Hotel Sandhamn 5*
Maitre D /Ass F&B Manager
05.2006 - 01.2007
Job overview
- Controlled costs and expenses to maximize profit margins
- Managed recruitment and training processes for personnel
- Maintained staff presentation and performance standards
- Managed food and beverage operations in a hotel with 89 rooms and 4 outlets during summer and holiday seasons
Quality Resort & Spa Sarpsborg
Maitre D Restaurant
03.2002 - 03.2004
Job overview
- Writing SOPs around sanitation, service and cost control
- Oversaw general operations and conducted staff performance evaluations to enhance team effectiveness
- Managed inventory and ensured optimal stock levels to support uninterrupted service
- Maintaining the inventory and ensuring all products are well stocked
- Writing SOP’s around sanitation, service and cost control
Nösnäs gymnasiet part of Restaurant University
Restaurant Teacher
02.2000 - 03.2004
Job overview
- Taught classes, presented lectures, and conducted workshops to enhance student engagement and learning outcomes
- Designed, planned, and implemented lesson plans and training sessions to meet diverse learning needs
- Planned further education programs for hotels, restaurants, and cruise ships to support workforce development in the hospitality industry.
Stenungsbaden Yacht Club
Maitre D Restaurant
11.1992 - 03.2004
Job overview
- Supervised staff and oversaw operations, securing excellent guest feedback
- Supervising staff and overseeing operations to achieve excellent feedback
- Trained staff to deliver high-standard service consistently
- Managed food and beverage department for 230-room hotel with 9 outlets, ensuring seamless service
Basement Restaurant & Bar 2*
Maitre D Restaurant
03.2002 - 03.2002
Job overview
- Supervised staff to ensure effective execution of tasks and duties
- Liaised with management and team to achieve high performance standards
- Managed specific service stations in Michelin star restaurant
- Wine pairing with the Menu for our 6 course meals all within the spirit of a 2 star Michelin restaurant all local ingredients and catch of the day from the fish market
Education
RakkestadNorway
01.1984
University Overview
9 years school
Skills
Microsoft Excel
Procurement
Inventory control
Purchase order processing
Supplier management
Project Management
Cost control
Financial reporting
SOP development
Budget tracking
Contract management
Category management
Supplier negotiations
Spend analysis
Materials requirements planning
Certification
STCW Security Awareness CM Table A-VI/6 Training institute ID NL 47, FMTC BV Netherland
Interests
Boats, Sea, Fishing
Timeline
Account Manager Cruise Division
Sump & Stammer GmbH International Food Supply
11.2024 - Current
Purchasing Manager
Columbia Signature
12.2023 - 10.2024
Customer Service Representative
Viking Redningstjeneste
06.2020 - 10.2023
Hotel inventory Controller
Phoenix reisen
02.2020 - 04.2020
Inventory Compliance Officer
MSC Cruises
05.2019 - 11.2019
Procurement Manager
Regent / Oceania Cruises
04.2016 - 04.2019
Cost Controller
Ponant
10.2015 - 02.2016
Provision master/ Controller Trainee
CMV UK
02.2015 - 09.2015
Provision Master
Mein Schiff Tui
06.2013 - 01.2015
Store Keeper
Heerema Marine Constructions
04.2012 - 09.2012
F&B Manager /Teacher
Buddha Experience Restaurant and Lounge
01.2011 - 12.2011
Provision master
Ibero Cruceros
03.2010 - 12.2010
Area manager
Saltstraumen Brygge
02.2009 - 12.2009
F&B manager
Accor Hotel
01.2007 - 02.2009
Maitre D /Ass F&B Manager
Seglar Restaurangen & Hotel Sandhamn 5*
05.2006 - 01.2007
Maitre D Restaurant
Quality Resort & Spa Sarpsborg
03.2002 - 03.2004
Maitre D Restaurant
Basement Restaurant & Bar 2*
03.2002 - 03.2002
Restaurant Teacher
Nösnäs gymnasiet part of Restaurant University
02.2000 - 03.2004
Maitre D Restaurant
Stenungsbaden Yacht Club
11.1992 - 03.2004
Rakkestad