Summary
Overview
Work History
Education
Skills
Timeline
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Rohan Dsouza

Niagara On The Lake

Summary

Enthusiastic about establishing a successful professional life in a company that appreciates hard effort, teamwork, and mutual skill development, as well as providing a foundation for the team's success. With the capacity to think creatively both inside and outside of established paradigms, I'm dedicated to coming up with novel ideas and solutions that support a more productive and dynamic workplace. Looking for a chance to use skills to promote positive change and an environment of constant growth

Overview

6
6
years of professional experience

Work History

Part Time- Associate

Sunglass Hut
04.2023 - Current
  • Delivered exceptional personalized service to customers, assisting them in finding the perfect sunglasses to meet their needs and style preferences
  • Developed a comprehensive understanding of the sunglasses inventory, including features, materials, and brand distinctions, through extensive product training
  • Effectively communicated product details and benefits to customers, enhancing their shopping experience and contributing to increased sales
  • Worked collaboratively with team members to achieve sales targets and maintain a positive working environment, fostering a culture of teamwork and mutual support
  • Shared insights and product knowledge with colleagues to enhance the overall effectiveness of the sales team, contributing to improved customer satisfaction and sales performance
  • Handled customer inquiries, concerns, and complaints with professionalism and efficiency, ensuring prompt resolution and maintaining customer satisfaction and loyalty
  • Utilized strong communication and problem-solving skills to resolve issues, demonstrating a commitment to delivering exceptional service and ensuring a positive shopping experience for customers

Group Leader

Lumina Datamatics Ltd
06.2020 - 10.2022
  • Spearheaded efforts in Walmart L1 Project, concentrating on meticulous item maintenance to ensure accurate and up-to-date product information for a seamless customer experience
  • Played a key role in post-purchase support, addressing customer inquiries and issues promptly to enhance overall satisfaction
  • Led a dedicated team, fostering a collaborative and results-driven environment
  • Implemented effective performance management strategies, resulting in enhanced team productivity and consistently exceeding project benchmarks
  • Demonstrated a high level of proficiency in utilizing Salesforce CRM, streamlining data management, and enhancing overall project efficiency
  • Leveraged JIRA for meticulous project tracking and issue resolution, contributing to the seamless workflow and successful project delivery
  • Initiated and implemented continuous improvement initiatives within the team, optimizing processes and workflows to achieve operational excellence.

Apprenticeship

M/S Quantum Global Securities Ltd
05.2018 - 06.2018
  • Completed a dynamic two-month internship program focused on deepening knowledge of stock market operations, trading strategies, and investment analysis
  • Gained hands-on experience in market research, technical analysis, and fundamental analysis, laying the foundation for a robust understanding of financial markets.

Education

International Business Management -

Niagara college

Masters of Management Studies -

St. Francis Institute of Management And Research
12.2019

Bachelor of Commerce -

Mumbai University
12.2015

Skills

  • Leadership
  • Training and Development
  • Multitasking
  • Networking
  • Event Hosting
  • Problem Solving
  • Technology Skills
  • Market Research
  • Register Handling
  • Sales and Marketing
  • Project Management
  • Customer Service
  • Ms Office
  • Sales Force
  • Decision Making
  • Strategic Thinking
  • Analytical
  • Strong Communication
  • Detail Oriented

Timeline

Part Time- Associate

Sunglass Hut
04.2023 - Current

Group Leader

Lumina Datamatics Ltd
06.2020 - 10.2022

Apprenticeship

M/S Quantum Global Securities Ltd
05.2018 - 06.2018

International Business Management -

Niagara college

Masters of Management Studies -

St. Francis Institute of Management And Research

Bachelor of Commerce -

Mumbai University

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Rohan Dsouza