Rohit Mehdiratta
Scrum Master
Berlin
Summary
Certified Scrum Master with 2 years of experience leading Agile teams to deliver software solutions, plus 4+ years in technical customer service and vendor management at AWS and Amazon. Expertise in cross-functional collaboration, boosting team productivity by 20%, and ensuring 95% sprint completion rate. Proficient in Agile practices like Scrum and Kanban, enterprise account management, and driving continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Scrum Master
Onward Technologies Limited
11.2022 - 09.2024
- Agile Practices: Implemented Scrum practices, boosting team velocity by 20%. Facilitated conflict resolution and smooth project progression.
- Stakeholder Engagement: Coordinated with multiple regional stakeholders to align on requirements and business goals, reducing ambiguities by 30%.
- Team Coaching: Coached and mentored the team, fostering continuous improvement and self-organization for a more cohesive environment.
- Impediment Removal: Identified and removed impediments, increasing productivity by 10%. Enhanced transparency with JIRA and Azure dashboards.
- Product Vision: Collaborated with the Product Owner to align the product vision and roadmap with strategic objectives.
- Team Collaboration: Promoted communication and collaboration among cross-functional teams for seamless project execution.
- Technical Integration: Worked with technical teams to integrate AWS services (EC2, RDS, S3, Lambda), optimizing cloud performance and scalability.
- SDLC Knowledge: Leveraged SDLC expertise to streamline workflows, improving efficiency and quality.
- Backlog Management: Led backlog prioritization and refinement, meeting delivery milestones and maximizing client value.
- SOW & Resource Management: Managed SOW creation, billing, and resource allocation, ensuring on-time, on-budget delivery.
- Client/Vendor Coordination: Coordinated with clients and vendors for release planning, ensuring timely milestone delivery.
- Reporting & Communication: Prepared sprint reports, velocity charts, and risk updates for stakeholders, ensuring transparency and informed decisions.
Technical Customer Service Specialist
Amazon Web Services
12.2020 - 9 2022
- Worked with cross-functional teams to resolve technical issues for enterprise customers, ensuring alignment between customer needs and business goals.
- Managed enterprise accounts, providing cost optimization and service improvements while balancing customer satisfaction with business objectives.
- Identified customer pain points and shared feedback with leadership, leading to iterative improvements in internal processes and customer outcomes.
- Facilitated communication during critical AWS service launches, ensuring team alignment and quick resolution of issues under tight deadlines.
Vendor Support Management- Advisor (German)
Amazon
07.2019 - 12.2020
- Subject matter expert in vendor management, handling purchase orders, contract creation, and onboarding, ensuring smooth vendor processes.
- Provided technical support for EDI systems, collaborating with teams to resolve catalog and system issues while driving iterative improvements.
- Led issue resolution efforts, diagnosing and solving process barriers to streamline operations and improve vendor satisfaction.
Vendor Support Management-Associate (German)
Amazon
1 2018 - 07.2019
- Supported German vendors in managing purchase orders, shipping, EDI, and catalog processes, optimizing workflows through continuous improvements.
- Collaborated cross-departmentally to resolve vendor issues, driving efficient service delivery and process improvements.
Bundesfreiwilligendienst Bei Weltwärts
Internationale Jugendgemeinschaftsdienste (IJGD)
08.2016 - 09.2017
- Led workshops and recreational activities, ensuring smooth execution and high participant engagement.
- Coordinated community outreach initiatives, fostering collaboration and enhancing engagement through creative workshops and events.
Education
Master of Arts - IT Project Management
IU International University of Applied Sciences
Berlin, Germany 04.2001 -
Master of Technology - Power System Engineering
Gautam Buddha University
India 04.2001 -
Bachelor of Technology - Electrical Engineering
Gautam Buddha University
India 04.2001 -
High School -
Hillwoods Academy
India 04.2001 -
Skills
Advanced Certified ScrumMaster® (A-CSM)
Certified ScrumMaster® (CSM)
SAFe® Scrum Master Certification
Certified Scrum Product Owner® (CSPO)
Google Project Management: Professional Certificate
AWS Certified Cloud Practitioner
Jira Fundamentals Badge
Languages
ENGLISH
Bilingual or Proficient (C2)
GERMAN
Upper intermediate (B2)
Timeline
Scrum Master
Onward Technologies Limited
11.2022 - 09.2024
Technical Customer Service Specialist
Amazon Web Services
12.2020 - 9 2022
Vendor Support Management- Advisor (German)
Amazon
07.2019 - 12.2020
Bundesfreiwilligendienst Bei Weltwärts
Internationale Jugendgemeinschaftsdienste (IJGD)
08.2016 - 09.2017
Master of Arts - IT Project Management
IU International University of Applied Sciences
04.2001 -
Master of Technology - Power System Engineering
Gautam Buddha University
04.2001 -
Bachelor of Technology - Electrical Engineering
Gautam Buddha University
04.2001 -
High School -
Hillwoods Academy
04.2001 -
Vendor Support Management-Associate (German)
Amazon
1 2018 - 07.2019
Similar Profiles
Hariprasad NagarajanHariprasad Nagarajan
Senior Software Tester at Onward Technologies LimitedSenior Software Tester at Onward Technologies Limited
Lokesh MohanpuriLokesh Mohanpuri
DGM - Delivery at Onward Technologies LimitedDGM - Delivery at Onward Technologies Limited
Venkat VVenkat V
VP Sales, Engineering Services at Onward Technologies Inc.VP Sales, Engineering Services at Onward Technologies Inc.