Roland Schutte
Profielschets
Customer-focused people manager who works collaboratively to get the job done. Analytical thinker with experience with implementing programmes and managing changes within the company.
Overzicht
11
11
years of post-secondary education
25
25
years of professional experience
Werkervaring
Operational Support Manager
Shell Recharge
Amsterdam
2025.05 - 2026.03
- Supporting the migration and wind down of the Home & Business Charging brench of Shell Recharge
Customer Excellence Manager
Shell Recharge / NewMotion
Amsterdam
2020.11 - 2025.05
- Successfully leading the customer support department through large changes eg. company re-branding NewMotion to Shell Recharge and IT migration from Apple & Google Suite to Windows & Microsoft (BCR compliance)
- Liaison to many stakeholders for initiatives with customer impact: consulting on marketing comms, FAQ, decommissioning of products/services, fraud cases
- Collaboratively with product teams building an in-house backoffice tool to support our customers
- Driving continuous improvement initiatives within the customer journey & within internal processes.
- Transitioning to an agile way of working including Kanban methodology.
Customer Care Coordinator
NewMotion
Amsterdam
2018.02 - 2020.11
- Growing the international customer service department from four agents to 30 agents across multiple teams & supporting languages that handled technical & financial queries.
- Create, manage and document processes in a start/scale-up environment.
Customer Care Agent
NewMotion
Amsterdam
2017.11 - 2018.01
- Supporting Dutch, German and English customers with technical & financial inquiries by phone and email.
First Assistant Director
self-employed
Netherlands
2013.01 - 2017.12
- On more than 30 audio-visual projects (TV series, commercials, short movies) responsible for the schedule and the logistics before and during the production.
- Managing film crews (20-40 people) on set and coordinating all departments (e.g. camera, sound, electrics) including actors and extras.
- Preventing and recognizing problems and solving them in an efficient manner.
- Worked for NL Film (Spangas), Four.OneMedia (Dr.Tinus), Talpa (Danny Lowinski & De Spa)
Third Assistant Director
several production companies
Netherlands/Belgium
2007.09 - 2016.09
Programme Sales Manager
CMI Ltd.
London
2012.07 - 2012.08
- Responsible for the logistics and sales of the official Olympic Games programme at Horse Guards Parade/The Mall in London during the Olympic Games 2012.
- Supervising a team of 20 vendors and handling supply of a daily average of 3000 sold programmes.
Production Assistant/Runner
several production companies
Benelux/UK/Malaysia
2005.01 - 2010.12
- "Jack of all trades", worked in the Netherlands and abroad for e.g. Strix TV (Expeditie Robinson), Endemol (De Staatsloterijshow), Fu Works (Majesteit)
Assistant Ground Transportation & Contracting Coordinator
Road Rebel
Amsterdam
2009.04 - 2009.12
- Arranging ground transportation for travelling entertainment groups (e.g. Cirque de Soleil, Andre Rieu) and coordinating all communication between suppliers and clients.
- On behalf of the client negotiating rates and terms of conditions for contracts, consulting clients, providing detailed itineraries and handle the contracting process.
Freelance Band Merchandiser
Bravado International Group
Western Europe
2001.01 - 2009.12
- Logistical planning and operation of vending official merchandise at festivals and concerts.
- Worked in the Netherlands and abroad for several artists (e.g. Robbie Williams, Andre Rieu)
Creative Concept Developer
Project X
Amsterdam
2002.03 - 2003.10
- Designing and developing an internet portal (www.i-go.nl not active) for mobile devices (i-mode / KPN).
- Creating practical mobile content similar to modern mobile apps in order to launch mobile internet in the Netherlands.
Opleidingen
Lean Yellow & Green Belt -
Lean2Succes
2019.11 - 2020.01
Msc - Cognitive Psychology (drs.)
Universiteit van Amsterdam
Amsterdam 2000.01 - 2008.01
Abitur/VWO -
Petrus-Legge-Gymnasium
Brakel 1997.01 - 2000.01
Languages
Dutch, German
First languages
English
Vergevorderd
Hobby's
Love cycling and being outdoors with my family & friends
Tijdlijn
Operational Support Manager
Shell Recharge
2025.05 - 2026.03
Customer Excellence Manager
Shell Recharge / NewMotion
2020.11 - 2025.05
Lean Yellow & Green Belt -
Lean2Succes
2019.11 - 2020.01
Customer Care Coordinator
NewMotion
2018.02 - 2020.11
Customer Care Agent
NewMotion
2017.11 - 2018.01
First Assistant Director
self-employed
2013.01 - 2017.12
Programme Sales Manager
CMI Ltd.
2012.07 - 2012.08
Assistant Ground Transportation & Contracting Coordinator
Road Rebel
2009.04 - 2009.12
Third Assistant Director
several production companies
2007.09 - 2016.09
Production Assistant/Runner
several production companies
2005.01 - 2010.12
Creative Concept Developer
Project X
2002.03 - 2003.10
Freelance Band Merchandiser
Bravado International Group
2001.01 - 2009.12
Msc - Cognitive Psychology (drs.)
Universiteit van Amsterdam
2000.01 - 2008.01
Abitur/VWO -
Petrus-Legge-Gymnasium
1997.01 - 2000.01