Roman Khan
Catering
Munich ,BY
Summary
A hard worker who got many achievements.
Multiple time got review from many guests which is available on Google as well as on Tripadvisor.com.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
F&B Captain
Hilton
07.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Junior Bartender
DO&Co
01.2022 - 04.2023
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Closed out cash register and prepared cashier report at close of business.
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
- Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
- Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Banquet and Fine Dining Server
Do & Co
01.2022 - 04.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Answered guest questions about event plans and food service choices.
- Adjusted service based on customer requests and kitchen readiness.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
F&B Assistant
Royal Apollonia
04.2017 - 12.2019
- worked in all shifts breakfast,brunch,lunch,dinner ,night shifts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Specialist À LA CARTE
Hotel Grand
01.2016 - 12.2017
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggests wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for a smooth flow of guests and orders.
- Rolled silverware, set up tables, and polished glassware and silverware.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- It resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervise dining table set-up to prepare for adiversity of event types, following strict service standards.
Education
Certified B1 - German Language
VHS
Munich01.2020
Two Years - Hospitality & Tourism Management
University of Peshawar
Peshawar12.2014
Associate of Applied Science - Science, Technology, And Society
Quid E Azam Degree College
Peshawar04.2011
Associate of Science - Science Education
Civil Quarters High School
Peshawar03.2009
Skills
- Staff Supervision
- Process Transactions
- Staff Leadership
- Housekeeping Duties
- Order Management
- Proper Storage Procedures
- Room Inventory
- Cooler Stocking
- Explaining Policies
- Dining Room Cleanup
- Meal Preparation
- Customer Inquiries
- Order Accuracy
- Purchase Orders
- Timely Food Delivery
- Regulatory Requirements
- Dealership Management
- Cooking Procedures
- Customer Deliveries
- Procedure Preparation
- Food Production
- Special Requests
- Phone Orders
- Operational Efficiency
- Customer Service Standards
- Professional Relationships
- Beer Keg Installation
- Complaint Handling
- Glassware Polishing
- Portion Control
- Food and Beverage Preparation
- Credit Card Transaction Processing
- Customer Satisfaction
- Restaurant Management
- Maintaining Quality Assurance Standards
- Party Service
- Room Maintenance
- Buffet Maintenance
- Menu Development
- Customer Needs Assessments
- Welcoming Guests
- Performance Strategies
- Dietary Restrictions
- Cocktail Knowledge
- Breakage Control
- Menu Selection Assistance
- Restock Shelves
- Labor and Food Cost Control
- Display Building
- Kitchen Support
- Upscale Dining
- Suggestive Selling
- Beverage Service
- Employee Support
- Customer Experience
- Guest Interaction
Certification
schools
college
university
swimming ,jogging, cardio
Swimming Teaches Goal Orientation
Swimming is a confidence-building sport. Early evidence from an ongoing study out of Griffith University in Australia revealed that young swimmers are more confident than their non-swimming peers. This is also true for competitive and non-competitive adult swimmers. Swimming teaches confidence in the pool and in the open water, which translates to confidence on land as well. The key skills swimmers learn in the pool to realize and achieve such goals are skills that can and will be used out of the pool as well.
Languages
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Turkish
Intermediate (B1)
Greek
Intermediate (B1)
Hindi
Upper intermediate (B2)
Additional Information
Two years of integration in Germany
- 2020 -2021 full time German language
- LID (Leben in Deutchland)
- part time F&B server at McDonald,s
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
F&B Captain
Hilton
07.2023 - Current
Junior Bartender
DO&Co
01.2022 - 04.2023
Banquet and Fine Dining Server
Do & Co
01.2022 - 04.2023
F&B Assistant
Royal Apollonia
04.2017 - 12.2019
Specialist À LA CARTE
Hotel Grand
01.2016 - 12.2017
Certified B1 - German Language
VHS
Two Years - Hospitality & Tourism Management
University of Peshawar
Associate of Applied Science - Science, Technology, And Society
Quid E Azam Degree College
Associate of Science - Science Education
Civil Quarters High School
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