Summary
Overview
Work History
Education
Skills
Timeline
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Romona Terrell

New Castle

Summary

Results-oriented Customer Support Manager with many years of experience meeting deadlines while increasing company revenue and productivity. Leverages troubleshooting, relationship development, negotiations, and process improvement to deliver departmental results. Thrives in high-pressure environments and excels in corrective action and strategic planning to implement and communicate departmental objectives and service levels.

Overview

8
8
years of professional experience
1983
1983
years of post-secondary education

Work History

Sales/Customer Support Manager

Macy's Inc.
Wilmington
11.2018 - 12.2025
  • Perform all aspects of running Retail Business
  • Managed customer service team to enhance customer satisfaction and loyalty.
  • Developed training programs for new staff to ensure service quality.
  • Resolved complex customer inquiries through effective communication and problem-solving.
  • Led initiatives to promote a positive team culture and employee engagement.
  • Drove customer escalations to resolution by engaging directly with clients.

ACL

Flagger Force Traffic Control Services
King of Prussia
07.2017 - 02.2019
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Ensure all State Road Typicals are set for Safety and State Laws

Education

Elizabeth High School
Elizabeth , NJ

Skills

  • Customer service
  • Conflict resolution
  • Customer relationship management
  • Employee training

Timeline

Sales/Customer Support Manager

Macy's Inc.
11.2018 - 12.2025

ACL

Flagger Force Traffic Control Services
07.2017 - 02.2019

Elizabeth High School

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Romona Terrell