Ronald Heuer
New Castle
Summary
Seasoned petroleum facility operator overseeing plant operations. Demonstrated talents in safety, multitasking, and teamwork. Cohesive collaborator when working with control room, field and lab personnel to complete daily tasks. Effective communicator at relaying information for process adjustments.
Experienced operator with over 13 years of experience in petroleum storage and transport. Excellent reputation for resolving problems and improving customer satisfaction.
Committed and hardworking operator with strong background monitoring, operating and controlling equipment in industry setting. Highly skilled at using trade equipment as well as monitoring operations by reading charts, meters and gauges. Expert at identifying, analyzing and troubleshooting technical problems to resolve quickly.
Enthusiastic operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of health and safety and training in PPE. Motivated to learn, grow and excel. With over 13 years of successful experience in transport and storage of petroleum. Recognized consistently for performance excellence and contributions to success in Petroleum industry. Strengths in operations and self-management backed by ongoing training in from my previous employer.
Overview
29
29
years of professional experience
Work History
Reliability Maintenance Engineer
CBRE
Wilmington
03.2024 - Current
- Promptly diagnosed mechanical failures and applied effective repair solutions.
- Executed routine inspections of mechanical systems for safety compliance.
- Scheduled maintenance activities in coordination with facility management to avoid disruptions.
- Sourced materials and equipment for repair projects, ensuring timely availability through effective vendor collaboration.
- Maintained accurate maintenance logs to facilitate tracking of equipment status and service history, supporting informed decision-making.
- Trained junior technicians on maintenance procedures and ensured adherence to safety protocols.
- Enhanced efficiency in maintenance processes by implementing best practices.
- Responded to emergencies to minimize downtime in production operations, ensuring continuity of services.
Quality Control Manager/Safety Coordinator
Charmers & Kubeck, Inc.
Aston
08.2021 - 03.2024
- Spearheaded programs ensuring production processes adhered to industry standards.
- Scheduled and chaired quality review meetings to assess performance, mitigate risks, and enhance throughput.
- Assisted with quality control audits to maintain compliance.
- Performed first article inspections and random sampling to verify adherence to standards.
- Established quality department goals and tracked progress towards objectives.
- Developed training materials for staff on quality assurance standards.
- Collected and analyzed data, initiating improvements that increased security and performance metrics.
- Created and maintained a customer complaint log, collaborating on its implementation.
Railcar Repairman
Dana Railcare
Wilmington
06.2021 - 08.2021
- Replaced and repaired defective piping, valves, air brake pistons and Type to maintain optimal performance of railcars.
- Coordinated and completed repairs on schedule, ensuring minimal downtime for railcars.
- Maintained high standards of quality for work performed in accordance with regulatory and customer demands.
- Inspected components such as bearings, gaskets and coupler assemblies to determine necessary repairs.
- Performed speedy and accurate inbound, in-process and outbound inspections of Number railcars per shift.
- Removed locomotives, car mechanical units or other components using pneumatic hoists and jacks, pinch bars and cutting torches.
- Followed company safety rules and procedures to protect team members and equipment.
- Interacted with customers to identify needs and deliver tailored service solutions.
- Collaborated with team members to meet performance targets and enhance repair efficiency.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Petroleum Storage Facility Operator
Buckeye Partners
Wilmington
04.2008 - 02.2021
- Observed indicators to determine factors such as pressure and temperature.
- Compiled performance data reports and presented actionable findings.
- Quickly shut down equipment in emergency situations following protocols.
- Verified conformity of processes and conditions for vapor recovery unit systems.
- Controlled manufacturing plant operations using SCADA software.
- Managed operation of boilers, pumps and heater systems.
- Checked quality of petroleum products by frequent chemical analysis.
- Inspected and analyzed operating units, including towers and storage tanks, to optimize performance.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Operated and controlled vapor recovery units, vapor combustion units and dock safety units.
- Proposed targeted process, productivity, and safety enhancements.
- Monitored compliance with plant procedures, safety protocols, and sanitation standards.
- Assessed readings from recording instruments, monitors and other indicators and watched for warning signals.
- Procured materials and equipment to support operational needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Polystyrene Manufacturing and Distributing
Flowpack
Newark
10.2007 - 04.2008
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Managed day-to-day shipping and receiving, overseeing six or more truckloads daily to ensure timely logistics.
- Conducted inventory audits with 100% accuracy following company procedures.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Monitored production and quality control systems to identify deficiencies and maintain product standards.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Sorted and redirected incoming cargo based on customer requests to enhance service responsiveness.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Performed freight processing functions, assisting associates with irregularities in bulk freight.
Sales Associate
Wawa Food Markets
New Castle
05.2002 - 10.2007
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted customers in locating products and coordinated with other sites to ensure availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained accurate records of sales, returns, and inventory levels to support efficient operations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to enhance store visual appeal, increase customer engagement, and promote targeted merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Completed orders and organized product deliveries to meet customer timetables.
- Prepared large cash deposits with zero discrepancies.
- Maintained perfect attendance throughout employment.
- Developed, marketed and sold full range of products and support services.
Delivery Driver
Nino’s Pizza
New Castle
11.2001 - 05.2002
- Executed on-time deliveries by selecting optimal routes to enhance customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Informed dispatchers promptly about route issues or weather delays to minimize delivery disruptions.
- Built strong relationships with regular customers to ensure repeat business and loyalty.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Accurately recorded delivery, payment and route information using handheld devices.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Groundskeeper
Bob Bolling
Wilmington
06.1997 - 08.2001
- Installed and maintained a landscape on a large private residence.
- Enhanced garden aesthetics by planting bulbs, trees, bushes, and flowers throughout the property.
- Developed landscape maintenance and pest management programs to ensure optimal property health and sustainability.
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
- Enhanced visibility and improved shapes of trees and bushes with proper pruning.
- Ensured healthy plant growth by hand-watering and monitoring sprinkler systems for adequate coverage.
- Adjusted watering and maintenance schedules according to weather conditions and property events.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
- Coordinated with landowners to assess ground conditions, discuss budgets, and outline repair needs.
- Cleared public and private areas of debris before and after events to maintain elegance of the grounds.
- Conducted preventative maintenance on facility systems to verify operational status.
- Performed preventive maintenance on lawnmowers, fountains, and sprinkler systems to extend equipment lifespan and reduce repair costs.
- Cultivated soil and added fertilizer, compost and amendments.
- Analyzed lawn and garden issues and recommended effective solutions.
Education
Diploma -
William Penn High School
New Castle, DE06-2004
Automotive Mechanic Degree - Mechanic
Universal Technical Institute
Exton, PA09-2006
Skills
- Equipment maintenance
- Calibration techniques
- Equipment compliance
- Safety practices and procedures
- Hazardous waste management
- Mechanical skills
- Part inspection and evaluation
- Diagnostic skills
- Documentation and reporting
- Fuel distribution management
- Microsoft Office proficiency
- Interpersonal communication
- Verbal and written communication
- Written communication skills
- Customer service excellence
- Personal protective equipment
Personal Information
Title: Reliability Maintenance Engineer
Timeline
Reliability Maintenance Engineer
CBRE
03.2024 - Current
Quality Control Manager/Safety Coordinator
Charmers & Kubeck, Inc.
08.2021 - 03.2024
Railcar Repairman
Dana Railcare
06.2021 - 08.2021
Petroleum Storage Facility Operator
Buckeye Partners
04.2008 - 02.2021
Polystyrene Manufacturing and Distributing
Flowpack
10.2007 - 04.2008
Sales Associate
Wawa Food Markets
05.2002 - 10.2007
Delivery Driver
Nino’s Pizza
11.2001 - 05.2002
Groundskeeper
Bob Bolling
06.1997 - 08.2001
Diploma -
William Penn High School
Automotive Mechanic Degree - Mechanic
Universal Technical Institute