Summary
Overview
Work History
Education
Skills
Playing Tennis
Timeline
AdministrativeAssistant

Rowland Amponsah

Greater Accra

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Yehans International
04.2018 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

Sales Manager

Pentress Ghana Ltd
02.2017 - 01.2019
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Retail Advertising Sale Executive

Mobile Max
01.2007 - 05.2016
  • Improved technical knowledge of employees by conducting regular training sessions on existing and new products.
  • Established and managed new customer relationships through regular conference calls, face-to-face meetings and electronic correspondence.
  • Planned and carried out marketing activities to agreed budgets, sales volumes, values and timescales.
  • Consulted with over [Number] local and regional clients and prospects to build strategic, creative advertising plans.

Education

IMIS - Advance Computer Systems Analyst

IPMC
Graphic Road
11.2012

High School Diploma -

West Africa Computer Institute
Kanda Accra
05.2006

Skills

  • Document and File Management
  • Appointment Coordination
  • Research and Analytical Skills
  • Multitasking and Time Management
  • Computers and Technology
  • Database and Client Management Systems
  • Sales Plan Implementation

Playing Tennis

Passionate about this game

Timeline

Administrative Assistant

Yehans International
04.2018 - 01.2021

Sales Manager

Pentress Ghana Ltd
02.2017 - 01.2019

Retail Advertising Sale Executive

Mobile Max
01.2007 - 05.2016

IMIS - Advance Computer Systems Analyst

IPMC

High School Diploma -

West Africa Computer Institute

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Rowland Amponsah