Rowland Michael OSAGIE

• Ensured safe work environment through strict adherence to established safety protocols and guidelines.
• Executed troubleshooting and diagnosis on malfunctioning equipment.
• Elevated customer satisfaction through rapid and expert support for diverse technical issues.
• Educated new technicians on standard operating procedures, fostering consistency across team operations.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Optimized system performance thorough testing and analysis.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Streamlined internal processes for improved efficiency and productivity within the agency.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

• Collaborated with team members to ensure smooth coordination of services, optimizing overall efficiency.
• Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
• Increased company reputation by consistently receiving positive feedback from customers for exceptional service.
• Supported company goals by always prioritizing quality service over quantity of completed calls per shift.
• Provided valuable input for improvements in operational processes that led to better results in call resolution rates.
• Managed inventory of tools and equipment within the service truck, maintaining optimal functionality for efficient roadside assistance operations.
• Participated in ongoing professional development, staying up-to-date with the latest advancements in automotive technology and roadside assistance best practices.
• Conducted thorough assessments of vehicle issues, ensuring accurate diagnosis before performing repairs or initiating tow services.
• KeyPressured work environment adaptability, swiftly shifting between multiple tasks without sacrificing attention to detail or customer satisfaction.

Maintening of old air conditioning systems, repairing faulty parts, replacement of old installed equipment, charging of gas for better functioning of the air conditioning system, inspection of the cooling and heating function's of the system and of course keeping the equipment environment clean safe for better utility.