Roxanna Lofland
Summary
Seeking to obtain a full time position in a work from home environment with opportunity for advancement. Authorized to work in the US for any employer
Developed versatile skill set in fast-paced, client-focused environment, adept at managing projects and ensuring timely delivery. Excels in communication and problem-solving, with proven ability to adapt to new challenges. Seeking to transition into new field, leveraging these transferrable skills to drive success in diverse environments.
Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Multiple Companies
Seaford, DE
07.2021 - Current
- Independent driving contractor
- Pick up and deliver customers orders in a timely fashion
- Shop for customers
- Contacting customer in order to solve a problem with the order or address
Stay At Home Mom
Self - Employed
Delmar, DE
08.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing daily task.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted 5 Children with Schoolwork to assist with their education
Cashier
Dollar General
Seaford, DE
01.2013 - 01.2014
- Assisted customers in a timely and friendly manner
- Ran main cash register
- Organized and stocked incoming merchandise
- Maintained a pleasant and friendly attitude at all times
- Other duties upon request
Customer Service Cashier
Roses Department Store
Seaford, DE
01.2010 - 01.2011
- Ran customer service desk
- Quickly and efficiently served customers and answered any questions they had
- Answered Multiline telephones
Education
Office Administration
Delaware Technical Community College-Owens
Georgetown, DE01.2019
Skills
- Typing (10 years)
- Microsoft Office (5 years)
- Customer Service (5 years)
- Call Center
- Customer Care
- Customer Support
- CSR
- Clerical Experience
- Multi-line Phone Systems
- Phone Etiquette
- Front Desk
- Office Administration
- Data Entry
- Computer Operation
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Schedule management
- Attention to detail
- Customer support
- Problem-solving
- Critical thinking
- Task prioritization
- Video editing
- Multitasking and organization
- Content creation
- Active listening
- Multitasking Abilities
- Decision-making
- Organizational skills
- Multitasking
- Excellent communication
- Conflict resolution
- Problem-solving abilities
- Reliability
- Self motivation
Additional Information
- Some College coursework completed.
- General office work during a college internship.
- Excellent customer service and communication skills.
Timeline
Independent Contractor
Multiple Companies
07.2021 - Current
Stay At Home Mom
Self - Employed
08.2014 - Current
Cashier
Dollar General
01.2013 - 01.2014
Customer Service Cashier
Roses Department Store
01.2010 - 01.2011
Office Administration
Delaware Technical Community College-Owens