Roxanne Zanato
Wokingham,Berkshire
Summary
Senior strategic leader specialising in Positive Behaviour Support, clinical governance, and specialist service transformation across adult social care. Extensive experience shaping organisation-wide strategy, driving quality improvement, and influencing executive decision-making to deliver high-impact, person-centred outcomes.
Recognised for leading system-wide change, strengthening governance frameworks, and embedding evidence-based practice across multidisciplinary teams. Passionate about advancing standards of care, reducing restrictive practices, and positioning organisations as sector leaders.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Strategic Head of Specialist Support
Liaise
London
2025.07 - Current
- Lead the design and delivery of an organisation-wide Specialist Support Strategy across PBS, Speech & Language Therapy, Occupational Therapy, and clinical services
- Provide strategic oversight of specialist support, shaping long-term direction, workforce capability, and service models aligned to organisational growth
- Act as a key advisor to Executive and Board-level stakeholders on clinical governance, regulatory alignment, and specialist practice
- Strengthen governance, assurance, and quality improvement frameworks, ensuring consistency and excellence across all services
- Drive organisation-wide programmes to reduce restrictive practices and improve STOMP outcomes through evidence-based approaches
- Lead development of clinical assurance systems, including data frameworks, risk management, and outcomes measurement
- Build strategic partnerships with external bodies, commissioners, and accreditation organisations (e.g. BILD, RRN)
- Represent the organisation at sector level, contributing to thought leadership, best practice development, and policy influence
- Oversee innovation initiatives including digital tools, behavioural data systems, and research-informed practice
- Develop and embed a company-wide Family Engagement Strategy to improve partnership, reduce complaints, and support CQC Outstanding outcomes
- Work in strategic partnership with operational leadership to ensure alignment between delivery and long-term vision
Clinical & Family Support Practice Lead
Choice Care Group
Bracknell
2021.04 - 2025.03
- Led the development and implementation of Positive Behaviour Support across multiple services
- Contributed to Care Governance Board, influencing organisational decision-making, safeguarding, and quality assurance
- Managed and developed PBS Leads, Senior Practitioners, and Behaviour Practitioners
- Oversaw behavioural assessments, formulation, and intervention planning for individuals with complex needs
- Led workforce training and development initiatives to improve clinical capability
- Supported service transformation projects and continuous improvement initiatives
- Developed family support and community engagement programmes
Senior Behaviour Practitioner
Choice Care Group
Bracknell
2019.12 - 2021.03
- Delivered and guided best practice in PBS and mental health interventions
- Conducted assessments, formulations, and intervention planning
- Led behaviour monitoring systems and contributed to measurable improvements
- Delivered individual and group interventions and supported multidisciplinary reviews
- Produced clinical reports, PBS plans, and assessments
Behaviour Practitioner
Choice Care Group
Bracknell
2018.07 - 2021.11
- Supported delivery of PBS interventions across services
- Monitored behavioural data and informed care planning
- Worked with teams to promote independence and positive outcomes
Education
Doctorate in Counselling Psychology - Psychology (On Hold)
NSPC
London 2001.04 -
Masters - Psychology
University of South Africa
South Africa 2015.01 - 2015.12
Bachelor of Arts - Psychology
University of Pretoria
South Africa 2012.01 - 2014.12
Skills
- Strategic Leadership & Transformation
- Clinical Governance & Quality Assurance
- Positive Behaviour Support (PBS)
- Workforce & Capability Development
- Data-Driven Decision Making
- Regulatory Compliance (CQC, STOMP, RRN, BILD)
- Stakeholder & Executive Engagement
- Service Innovation & Programme Leadership
Certification
- Level 5 Professional Diploma in PBS
- Level 2 Counselling Skills
- PROACT-SCIPr-UK Instructor
References
References available upon request.
Timeline
Strategic Head of Specialist Support
Liaise
2025.07 - Current
Clinical & Family Support Practice Lead
Choice Care Group
2021.04 - 2025.03
Senior Behaviour Practitioner
Choice Care Group
2019.12 - 2021.03
Behaviour Practitioner
Choice Care Group
2018.07 - 2021.11
Masters - Psychology
University of South Africa
2015.01 - 2015.12
Bachelor of Arts - Psychology
University of Pretoria
2012.01 - 2014.12
Doctorate in Counselling Psychology - Psychology (On Hold)
NSPC
2001.04 -