Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Kim

Management & Operation
Berlin

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

General Manager / Senior Operations Manager

Beets & Roots GmbH
Berlin
08.2021 - 08.2023
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Implemented new employees & Manager's onboarding processes, providing comprehensive training that promoted retention and strong understanding of company culture.
  • Boosted employee retention rates through development of positive work culture, fostering teamwork, open communication, and professional growth opportunities.

General Manager

Kinka Family & Kinton Ramen
Montréal
05.2018 - 07.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.

Chief Operations Officer

3 Arts Club Cafe RH Group
Chicago
06.2014 - 02.2018
  • Built strong relationships with key stakeholders, promoting culture of transparency and trust within organization.
  • Developed highly skilled management team, fostering collaboration and continuous improvement initiatives.
  • Maximized profitability by identifying cost-saving opportunities and implementing strategic budget reductions.
  • Drove customer-centric approach across all divisions within organization resulting in improved client satisfaction and loyalty.

General Manager of Food Service

Soho House West Hollywood
Los Angeles
02.2012 - 01.2014
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.

General Manager

Nobu
Malibu Los Angeles
01.2009 - 01.2012
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant General Manager

Tao Beach Night Club
Las Vegas
10.2007 - 01.2009
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

Line Cook/Shift Leader

Cactus Club Cafe
Vancouver
01.2004 - 06.2007
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Data Analytics

Le Wagon
Berlin, Germany
06.2024

Finance Management

The University of British Columbia
Vancouver, Canada
11.2007

Skills

  • Restaurant Operations Management

  • Customer Relationship Management

  • Team Leadership

  • Data Analysis

  • SQL

  • Data Visualization and Presentations

Timeline

General Manager / Senior Operations Manager

Beets & Roots GmbH
08.2021 - 08.2023

General Manager

Kinka Family & Kinton Ramen
05.2018 - 07.2020

Chief Operations Officer

3 Arts Club Cafe RH Group
06.2014 - 02.2018

General Manager of Food Service

Soho House West Hollywood
02.2012 - 01.2014

General Manager

Nobu
01.2009 - 01.2012

Assistant General Manager

Tao Beach Night Club
10.2007 - 01.2009

Line Cook/Shift Leader

Cactus Club Cafe
01.2004 - 06.2007

Data Analytics

Le Wagon

Finance Management

The University of British Columbia
Roy KimManagement & Operation