Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Roza Antonevici

Student

Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service Industry. Solid team player with upbeat, positive attitude and proven skills in establishing loyalty with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization.

Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly adaptable to addressing diverse customer needs. Fluent speaker of Russian, English, Turkish and Romanian, and an A2 entry level German.

Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

3
3
years of professional experience
6
6
Languages

Work History

Customer Service Representative

Vodafone
03.2023 - 09.2023
  • Assisted customers with product related questions, feedback and complaint.
  • Addressed customer service enquires quickly and accurately.
  • Built relationship with customers through courteous and professional communication.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
  • Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
  • Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.

Restaurant Hostess

Divus Restaurant
05.2022 - 12.2022
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Checked in with servers to confirm preparedness before seating customers.
  • Kept reception clean and presentable by instructing staff to clean floors, organize seating areas, arrange flowers and dust.
  • Provided comfortable, helpful and attentive environment to guests in waiting area.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

Barista

Tucano Coffee
11.2020 - 04.2021
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

Bachelor of Science - Software Engineering

University of Europe For Applied Sciences
Potsdam, Germany
04.2001 -

High School Diploma -

Cambridge School of Constanta
Constanta, Romania
04.2001 -

Skills

  • Customer Service
  • Active Listening
  • Product Knowledge
  • Call Management
  • Complaint Handling
  • Team Work Oriented
  • Payment Processing
  • Promotional Support
  • Data Entry
  • Light and Heavy Cleaning
  • Food Preparation
  • Interpersonal Skills

Hobbies

Baking, painting, reading and walking.

Timeline

Customer Service Representative

Vodafone
03.2023 - 09.2023

Restaurant Hostess

Divus Restaurant
05.2022 - 12.2022

Barista

Tucano Coffee
11.2020 - 04.2021

Bachelor of Science - Software Engineering

University of Europe For Applied Sciences
04.2001 -

High School Diploma -

Cambridge School of Constanta
04.2001 -

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