Ruby Gonzalez
Wilmington
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
5
5
years of professional experience
Work History
Management Trainee
Penske Truck Rental
12.2024 - 02.2025
- Collaborated with team members to optimize scheduling and resource allocation for maximum efficiency.
- Assessed clients'' needs accurately to recommend suitable rental options matching their requirements.
- Conducted regular inspections of rental equipment, ensuring safety and compliance with regulations.
- Ensured timely delivery and pick-up of rental items, enhancing overall customer experience.
- Explained available rental options, rates, and full rental terms thoroughly to facilitate customer satisfaction.
Bookkeeping Assistant, Office Assistant
Vora Gems
05.2022 - 12.2024
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Bookkeeping Assistant, Receptionist
Land Gems
01.2023 - 03.2024
- Maintained inventory of office supplies and placed orders.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative, Cashier, PRO Ass
Home Depot
08.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Film
California State University, Dominguez Hills
Carson, CA12-2020
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles, CA06-2016
Skills
- Customer service
- Customer relations
- Multitasking
- Decision-making
- Relationship building
- Excellent communication
- Written communication
- Computer skills
- Teamwork and collaboration
- Fluent bilingualism
- Payment processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Management Trainee
Penske Truck Rental
12.2024 - 02.2025
Bookkeeping Assistant, Receptionist
Land Gems
01.2023 - 03.2024
Bookkeeping Assistant, Office Assistant
Vora Gems
05.2022 - 12.2024
Customer Service Representative, Cashier, PRO Ass
Home Depot
08.2020 - 05.2022
Bachelor of Arts - Film
California State University, Dominguez Hills
High School Diploma -
Miguel Contreras Learning Complex
Similar Profiles
Gabriel SmithGabriel Smith
Technician Helper at Penske Truck RentalTechnician Helper at Penske Truck Rental
Joseph CalabreseJoseph Calabrese
Regional Sales Representative at Penske Truck RentalRegional Sales Representative at Penske Truck Rental
Azariah ChocklinAzariah Chocklin
Sales and Operations Management Trainee at Penske Truck RentalSales and Operations Management Trainee at Penske Truck Rental
Whitney Blackmon GriffinWhitney Blackmon Griffin
Remote Engineer, Advanced at Agilent TechnologiesRemote Engineer, Advanced at Agilent Technologies
Mariela TrujilloMariela Trujillo
Infant Teacher at Happy TotsInfant Teacher at Happy Tots