Ruchi Tongia

Product Line : Dynamic Pricing

• Owned and prioritized the product roadmap and backlog for the Dynamic Pricing domain, aligning with C-suite priorities and driving pricing innovation across 30+ markets.
• Partnered with data scientists to develop a forecast-driven automated pricing system, contributing to up to 5% YoY revenue uplift and improving pricing manager steering efficiency by ~50%, reducing manual pricing interventions.
• Designed next-generation integration concepts for internal pricing applications, enabling faster iteration cycles and reducing cross-product data exchange issues by an estimated 30–40% (projected).
• Proactively identified and reduced technical debt, securing leadership buy-in for modernization and allowing the system to scale to 2× network size within a year—supporting smooth M&A expansion and new corridor launches.
• Conducted continuous product discovery and user research with pricing managers, resulting in feature improvements that reduced time-to-price adjustments by 25–35% and improved user adoption across markets.
• Aligned product strategy with business objectives, driving prioritization that accelerated delivery timelines by ~20% while protecting critical revenue features and improving stakeholder confidence and transparency.
• Championed automation and operational efficiency, introducing ideas that reduced pricing execution overhead by 15–25%, freeing teams for higher-value strategic work.
• Led end-to-end product delivery from vision and prototyping to rollout and change management across multiple business units, achieving >90% successful market enablement without major rollout regression.
• Shaped the product direction for competitor data ingestion and harmonization, supporting future use cases for price elasticity modeling and dynamic competitor-aware pricing across new and mature markets.
• Supported pricing systems operating at global scale, impacting millions of trips per month across 30+ markets and thousands of active routes.
• Ensured product scalability to handle 2× network growth within a year, enabling smooth entry into new corridors and M&A integrations.

For Product lines - Ecommerce, partner integration

• Lead Product Management team working with Finance, Content, Customer service, marketing and tech for both B2B and B2C platform of the Zageno Product, integrating and collaborating with major life science product vendors and research labs across the globe
• Developed and owned Product roadmap and facilitated development sprints involving several tech teams and stakeholders by setting up JIRA and training the teams on this tool
• Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
• Liaised with clients (Thermofisher, University of Boston and other research labs)to better understand business needs and current market landscape.
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements. (Features like Procurement Dashboards, checkout flow, Recommend alternative products, order management, integration with SAP and Oracle purchasing system)
• Assessed costs and estimated production capabilities to evaluate economic viability for a range of features and new tools

For product line Digital Platform and Infrastructure services

• Directed planning and budgeting efforts.
• Partnered with project team members to identify and quickly address problems.
• Analyzed metrics to measure product performance.
• Prioritized roadmap in order to achieve product goals and metrics.
• Monitored market trends and competitor performance to update promotional strategies.
• Managed product demonstrations and testimonials for performance evaluation.

For Product line Pricing and core platform services

• Owned and prioritized product backlog.
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Brainstormed with peers and other members of design team to determine enhancements and product features.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Used coordination and planning skills to achieve results according to schedule.

For Product line Home Services

• Supported enterprise and business goals by introducing new product and service offerings.
• Designed and prepared technical reports, studies and related documentation.
• Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
• Developed and presented business cases, presentations and reports to senior management.
• Improved system performance by eliminating operational gaps and software bugs.
• Collaborated with management to identify and prioritize new development concepts.

For the Product line Commercial Cards

• Created software applications in test-driven development environment.
• Worked closely with other team members in such tasks as troubleshooting and debugging.
• Participated in design and planning exercises for future software rollouts. ( using mapReduce, Spring Batch, Java)
• Updated technical documentation, product specifications and technical training materials.

For Product line Retail Banking

• Promoted technical leadership to entry-level and junior engineers in complex enterprise system environment.
• Represented software applications engineering team during large and complex development projects.
• Developed robust, scalable, modular and API-centric infrastructures.
• Updated old code bases to modern development standards, improving functionality.
• Coordinated efficient large-scale software deployments.

For Product Line Life Insurances and Claims

• Participated in architecture, design and implementation of back-end features using Java, Spring, javascript, REST.
• Developed robust, scalable, modular and API-centric infrastructures.
• Analyzed proposed technical solutions based on customer requirements.

For Product line - Information Management system for employees

• Planned and developed interfaces that simplified overall management and offered ease of use.
• Designed intuitive graphical user interfaces to improve user experience.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.