Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rumana Sengupta

Kolkata

Summary


11+ years of Experience in developing and implementing technical solutions for diverse client needs. Utilizes deep knowledge of system integration and process optimization to deliver significant improvements. Track record of fostering collaborative environments and achieving successful project outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Technical Consultant

IBM India
04.2021 - 01.2025
  • Was involved in E2E Flow, Customer vs Prospect engagement Analysis, Functional/Regression/Integration testing, Quality improvement by innovation of internal tools with Java. Used Tools: Jira, Confluence, Jenkins, GitHub, Postman.
  • Led cross-functional teams to implement innovative technology solutions as Scrum Master to enhance client operational efficiency.
  • Analyzed complex client requirements to design tailored solutions aligning with business objectives.
  • Client: APMoller Maersk

Senior System Engineer

IBM India
07.2017 - 03.2021
  • Worked as a Senior System Engineer in a Critical Java based web Application to perform different Support related Activities (Solving different Priority issues, leading and mentoring other junior team members, implementing small to medium enhancements etc.). Experienced in Platform Migration, Communication among cross functional team (TCS, IBM, Maersk), Different Architectural activity; DR Planning, Preparing Documents (HLD, TRP), Production cutover planning. Used Tools: SQL DB, MQ, Jenkins, Jira, Linux, ServiceNow, Riverbed, GitHub, Eclipse.
  • Analyzed system performance metrics to identify areas for improvement and optimization.

System Engineer

IBM India
07.2013 - 06.2017
  • Worked as a SME in different supporting related activities including preparing SQL scripts for Data analytics, Customized SPT to analyze different issues, doing RCA of frequently production issues for a remediation plan, guiding junior team members etc. Used Tools: Windows, Remedy, HPQC, MQ, Oracle DB, Service Now.

Education

Bachelor of Technology - Electronics and Communication Engineering

Jalpaiguri Govt. Engineering College, West Bengal University of Technology

Skills

  • Scrum Master
  • Software Testing
  • Quality Assurance
  • Agile Method(Scrum/Kanban/Design Thinking
  • Jira/DevOps/MS teams
  • Defect Management
  • Team Management
  • Communication

Certification

  • AWS Certified Cloud Practitioner
  • PSM1 Certification
  • Certificate in Product Management(IIT Roorkie,India)

Timeline

Senior Technical Consultant

IBM India
04.2021 - 01.2025

Senior System Engineer

IBM India
07.2017 - 03.2021

System Engineer

IBM India
07.2013 - 06.2017

Bachelor of Technology - Electronics and Communication Engineering

Jalpaiguri Govt. Engineering College, West Bengal University of Technology

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Rumana Sengupta