Rumbidzai Tiffany Selemani
Customer Service Travel Counselor
Rzeszow
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive [Job Title] with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Carlson Wagonlit Travel (CWT)
Rzeszow
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
Teaching Assistant
Wise Owl Pre-School
Harare
10.2021 - 03.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assessed student assignments to check quality and completeness before submission for grading.
- Studied and implemented latest information on specific subjects and learning strategies.
- Maintained safety and security by overseeing students in recess environments.
- Tutored students in reading, language arts and other subjects.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Cashier Assistant
Talk City Gaming Center (PVT)
Harare
03.2021 - 08.2021
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Retrieved items for customers and verified prices.
- Worked with other associates to support cashiers and management needs.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Arts - Aviation Management
University of Information Technology Management
Rzeszow Poland 02.2022 - Current
Skills
Microsoft Outlook, Word and Excel
Microsoft PowerPoint, Excel and Word
Complaint resolution
POS systems expert
Company guidelines and procedures
Data Entry
Interpersonal communications
Timeline
Customer Service Representative
Carlson Wagonlit Travel (CWT)
06.2022 - Current
Bachelor of Arts - Aviation Management
University of Information Technology Management
02.2022 - Current
Teaching Assistant
Wise Owl Pre-School
10.2021 - 03.2022
Cashier Assistant
Talk City Gaming Center (PVT)
03.2021 - 08.2021