Ryan Baker
Wilmington
Summary
A highly detail-oriented, self-motivated leader with exceptional communication and problem-solving skills. Concentration
customer service and inquiry resolution. Energetic personality with a high level of confidence and optimism.
Demonstrates versatility, flexibility, and a thirst for learning. Sets high standards for self and is goal oriented. Focuses on
innovation to anticipate opportunities and help the organization to grow. Strong project-management skills.
Overview
5
5
years of professional experience
Work History
Field Representative-Summer Internship
Delaware Brick
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Boosted morale among field representatives by demonstrating exceptional leadership skills and fostering a positive work environment.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service
Nutters Deli
05.2022 - 12.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Server
Grotto's Pizza
05.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Hartefeld National Golf Club
05.2019 - 08.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Delivery Service Driver
DoorDash
05.2020 - Current
- Maintained part time work delivering food orders in an effort to supplement income and savings during semesters while not working a consistent part time role.
- Improved customer satisfaction by providing timely and accurate deliveries, ensuring order accuracy and addressing any concerns promptly.
Education
Bachelor of Arts - Political Science
University of Delaware
Newark, DE05.2024
High School Diploma -
Charter School Of Wilmington
Wilmington, DE05.2020
Skills
- Excellent communication
- Problem-solving abilities
- Sales expertise
- Quality control
- Complaint resolution
- Escalation management
- Customer service
Timeline
Field Representative-Summer Internship
Delaware Brick
05.2023 - 08.2023
Customer Service
Nutters Deli
05.2022 - 12.2022
Server
Grotto's Pizza
05.2021 - 08.2021
Delivery Service Driver
DoorDash
05.2020 - Current
Server
Hartefeld National Golf Club
05.2019 - 08.2020
Bachelor of Arts - Political Science
University of Delaware
High School Diploma -
Charter School Of Wilmington
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