Ryan Goodwin
Wilmington
Summary
Proven professional with a track record of enhancing customer loyalty at Walmart through exceptional customer service and active listening. Skilled in critical thinking and data entry, I streamlined collections for Agress, improving efficiency. Expert in managing high-stress situations and fostering team collaboration, I consistently achieve project milestones and resolve disputes effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Walmart
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Coordinator
Ferris
06.2015 - 08.2019
- Developed and maintained communication channels for team members to promote collaboration and clarity in project goals.
- Coordinated project timelines by managing schedules and resources to ensure on-time completion of deliverables.
- Created tracking tools to monitor project milestones and deliverables.
- Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
Bill Collector
Agress
09.2013 - 04.2015
- Streamlined internal processes by implementing improved organizational systems for tracking and managing delinquent accounts.
- Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
- Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
- Developed strong relationships with clients'' representatives which aided in resolving disputes efficiently.
Education
GED -
James Grooves
Wilmington, DE06.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
Walmart
10.2019 - Current
Coordinator
Ferris
06.2015 - 08.2019
Bill Collector
Agress
09.2013 - 04.2015
GED -
James Grooves
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