Ryan Urban
Bear
Summary
Human Resources Specialist with the U.S. Army, skilled in training and mentoring, successfully developed future leaders. Proven track record in enhancing team productivity and delivering exceptional customer service at Vince's Sports Center. Strong time management and customer relations abilities, consistently exceeding expectations and fostering a collaborative environment.
Overview
6
6
years of professional experience
Work History
Customer Service
Vince's Sports Center
11.2018 - 05.2021
- Anticipated guests' needs and delivered excellent customer service.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Human Resources Specialist
U.S. Army
05.2021 - 03.2025
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Created and delivered HR training sessions to staff and fellow Soldiers.
- Processed personnel action requests, financial inquiries and awards.
- Handled postal operations for the unit.
Education
No Degree - Sports Communication
Upper Iowa University
Fort Johnson, LASkills
- Customer relations
- Training and mentoring
- Customer assistance
- Effective customer service
- Time management
- Team leadership
Timeline
Human Resources Specialist
U.S. Army
05.2021 - 03.2025
Customer Service
Vince's Sports Center
11.2018 - 05.2021
No Degree - Sports Communication
Upper Iowa University
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