Ryan Walters
Magnolia
Summary
Proven track record in service excellence and operational efficiency, notably at Grotto's Pizza. Excelled in team collaboration and customer satisfaction, enhancing guest experiences through meticulous attention to detail and robust problem-solving skills. Proficient in Microsoft Office, adept at leveraging social media trends for marketing. Achieved consistent customer satisfaction, contributing to a positive and dynamic work environment.
Overview
6
6
years of professional experience
Work History
Kitchen/Pizza Maker & Server
Grotto's Pizza
05.2018 - Current
- Followed company recipes and production standards to satisfy customers.
- Trained and assisted new kitchen staff members.
- Suggested actionable improvements to streamline training procedures.
- Communicated with management on food inventory stock to request order placement.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Kitchen/Pizza Cook & Server
Grotto's Pizza
06.2022 - 06.2024
- Communicated menu item information and offered suggestions to promote featured products.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Coached new workers on store policies, pizza making, and dough preparation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lifeguard
Killen's Pond State Park
05.2020 - 09.2020
- Attentively monitored swimmers to identify distress.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Monitored safety of guests in and around swimming pool.
- Responded to patron incidents in professional and timely manner.
- Educated patrons on safety protocols and enforced safety rules.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Marketing
University of Delaware
Newark, DE05.2023
Associate of Applied Science - Business Administration
Delaware Technical Community College
Dover, DE05.2021
Skills
- Microsoft Office (Excel, Word, Powerpoint)
- Presentation
- Collaborative Relationships
- Computer/Editing Skills
- Consumer Behavior
- Sales & Marketing
- Social Media Trends
- Problem Solving
- Service/Operations Management
Timeline
Kitchen/Pizza Cook & Server
Grotto's Pizza
06.2022 - 06.2024
Lifeguard
Killen's Pond State Park
05.2020 - 09.2020
Kitchen/Pizza Maker & Server
Grotto's Pizza
05.2018 - Current
Bachelor of Science - Marketing
University of Delaware
Associate of Applied Science - Business Administration
Delaware Technical Community College
Similar Profiles
Lara PinkLara Pink
Customer Service Representative at Grotto's PizzaCustomer Service Representative at Grotto's Pizza
Zachary KuhleZachary Kuhle
Delivery Driver / Server /Assistant Bartender at Grotto's PizzaDelivery Driver / Server /Assistant Bartender at Grotto's Pizza
Lorie LouisLorie Louis
Hostess at Grotto's PizzaHostess at Grotto's Pizza