Ma. Rizavic Sabado-Acuning
Restaurant/Bar Stewardess
Blk62 L38 Ph3 Jacinto St Bgy Upper Bicutan, Taguig City
Summary
A candidate that can adeptly handle multiple responsibilities while keeping a positive attitude. With the willingness to take on additional tasks to advance team objectives, and possess meticulous organizational abilities, being a valuable team player. Can manage multiple projects concurrently with great care and skill.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
9
9
Certifications
Work History
Restaurant/Bar Stewardess
Multinational Ship Mgmt - Scenic & Emerald Cruises
04.2024 - Current
- Greet passengers with energy and enthusiasm upon arrival.
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Assisted passengers with seating and putting table napkins.
- Performed opening and closing duties within the restaurant/bar area according to schedule.
- Review passenger dietary requirements and allergy information prior to meal service.
- Check that meals provided to passengers meet their specific dietary needs.
- Communicate with kitchen staff to ensure correct meal preparation.
- Monitor food service to ensure compliance with dietary restrictions.
- Address any concerns or discrepancies related to passenger meals.
- Provide clear and empathetic communication to passengers regarding their dietary needs.
- Maintain accurate records of dietary compliance checks.
- Handled complaints and questions relating to drinks or food promptly.
Virtual Assistant
E Commerce Support - Bokksu
11.2023 - 04.2024
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Fostered positive work environment by facilitating effective communication channels between remote teams.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
Restaurant Waitress
OSM Maritime - DFDS King Seaways
04.2023 - 08.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
Restaurant/Bar Stewardess
Lotus Ship Mgmt - Scenic & Emerald Cruises
08.2022 - 10.2022
- Greet passengers with energy and enthusiasm upon arrival.
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Assisted passengers with seating and putting table napkins.
- Performed opening and closing duties within the restaurant/bar area according to schedule.
- Review passenger dietary requirements and allergy information prior to meal service.
- Check that meals provided to passengers meet their specific dietary needs.
- Communicate with kitchen staff to ensure correct meal preparation.
- Monitor food service to ensure compliance with dietary restrictions.
- Address any concerns or discrepancies related to passenger meals.
- Provide clear and empathetic communication to passengers regarding their dietary needs.
- Maintain accurate records of dietary compliance checks.
- Handled complaints and questions relating to drinks or food promptly.
Data Process Analyst/CSR
Bolton International Inc - Mighty
06.2020 - 07.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
Bar/Wine Stewardess
Magsaysay Maritime Corporation - P&O UK
05.2018 - 04.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
VIP Cocktail Server
Sureste Properties Inc - Solaire Resort & Casino
11.2014 - 05.2018
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Anticipated guest needs and provided proactive service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Honey's Terrace Bar & Restaurant - Cyunichi Inc
08.2006 - 07.2007
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science - Hotel & Restaurant Management
Philippine Women's University
1743 Taft Ave, Malate, Manila, 1004 Metro Manila 03.2023 - Current
High School Diploma -
Arellano University
06.2003 - 03.2004
Skills
Hospitality service expertise
Ramp service
Complaint resolution
Report preparation
Bartending
Conflict management
Food and beverage pairings
POS system expertise
Wine service
Patron rapport
High-volume dining
Stocking and replenishing
Wine knowledge
Table setting knowledge
CRM Tools
Passenger Assistance
Certification
Anti-Piracy Preparedness & Response
Timeline
Restaurant/Bar Stewardess
Multinational Ship Mgmt - Scenic & Emerald Cruises
04.2024 - Current
Food & Beverage Services (NC II)
01-2024
Virtual Assistant
E Commerce Support - Bokksu
11.2023 - 04.2024
Pre-Employment Orientation Seminar/ Human Relations
05-2023
Anti-Piracy Preparedness & Response
04-2023
Passenger Ship Crowd Mgmt Training
04-2023
Passenger Ship Crisis Mgmt & Human Behavior Training
04-2023
Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces
04-2023
Restaurant Waitress
OSM Maritime - DFDS King Seaways
04.2023 - 08.2023
Bachelor of Science - Hotel & Restaurant Management
Philippine Women's University
03.2023 - Current
Restaurant/Bar Stewardess
Lotus Ship Mgmt - Scenic & Emerald Cruises
08.2022 - 10.2022
Basic Training
07-2022
Food Hygiene & Sanitation (HACCP)
07-2022
Data Process Analyst/CSR
Bolton International Inc - Mighty
06.2020 - 07.2022
Bar/Wine Stewardess
Magsaysay Maritime Corporation - P&O UK
05.2018 - 04.2020
Ship Security Awareness Training & Seafarers w/ Designated Security Duties
12-2017
VIP Cocktail Server
Sureste Properties Inc - Solaire Resort & Casino
11.2014 - 05.2018
Receptionist
Honey's Terrace Bar & Restaurant - Cyunichi Inc
08.2006 - 07.2007
High School Diploma -
Arellano University
06.2003 - 03.2004
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