Sabeeka Ihtasham UL HaQ
Summary
Efficient Ticket Agent with 2+ years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.
Overview
11
11
years of professional experience
Work History
Check-in Agent
Global GSRM GmbH
03.2022 - 02.2024
- Managed multiple airlines e.g. Etihad, Vueling, British Airways, Iberia, Aerlingus & Aegean.
- Enhanced knowledge of airline systems like Amadeus, Altea, GoNow & Resiber.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Managed challenging situations professionally, de-escalating conflicts and finding appropriate resolutions.
Customer Service Lead
Al Sahr Electromechanical LLS
01.2016 - 01.2017
- Driving sales of medical electronic devices in stores across Dubai
- Highly skilled and training team on product features
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Sales Lead
Omron
01.2013 - 01.2015
- Proven working experience in sales techniques and in closing deals on monitoring devices
- Strong organization skills with confident leadership skills meeting targets
- Excellent communication skills
Education
Doctor of Pharmacy -
University of Lahore
01.2012
High School certification completed (FSC) -
Collegiate School System
01.2005
Skills
- Airline Reservation Systems
- Passenger Assistance
- Stress Tolerance
- Travel Documentation Expertise
- Ticketing and Boarding Procedures
- Airport Security Regulations
Communication Skills
- Urdu, Native, Native, Native, Native
- English, Professional, Professional, Professional, Professional
- Deutsch, Beginner, Beginner
References
Available upon request.
Timeline
Check-in Agent
Global GSRM GmbH
03.2022 - 02.2024
Customer Service Lead
Al Sahr Electromechanical LLS
01.2016 - 01.2017
Sales Lead
Omron
01.2013 - 01.2015
Doctor of Pharmacy -
University of Lahore
High School certification completed (FSC) -
Collegiate School System
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