Sabrina Bernadette Chavez
Smyrna
Summary
As a seasoned professional I strive for excellence in Customer Service and Customer Satisfaction. I take pride in my work and am committed to go above and beyond when necessary. I am dedicated to building strong relationships and ensuring regulatory compliance. As a Results-driven professional my work speaks for itself. Skilled in effective communication and problem solving. I take pride in what I do. I am well versed in accurately documenting and health metrics.
Overview
1
1
Certification
9
9
years of post-secondary education
20
20
years of professional experience
Work History
Caregiver
Lean on Me
Dover
03.2025 - Current
- Provided compassionate care to clients with diverse needs and challenges.
- Assisted clients with daily living activities, including personal hygiene and meal preparation.
- Monitored client health and reported changes to medical professionals as needed.
- Developed strong relationships with clients to foster trust and comfort.
- Collaborated with families to address concerns and ensure consistent support for clients.
- Maintained a clean and safe environment for clients, promoting their well-being.
Front Desk Receptionist
Red Roof Inn & Suites Hotel
Dover
10.2023 - Current
- Managed front desk operations and handled check-in and check-out processes.
- Answered phone calls and responded to guest inquiries promptly.
- Greeted guests warmly and provided excellent customer service.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Sr Sales Loan Manager
Delaware Title Loans
Dover
04.2006 - Current
- Managed loan applications from initial inquiry to final approval.
- Assessed borrower eligibility and financial documentation for loan processing.
- Coordinated with clients to explain loan terms and conditions
- Advised clients on suitable loan options based on financial needs.
- Developed and maintained strong relationships with clients and stakeholders.
- Conducted market research to identify trends in loan products and services.
- Trained junior staff on loan processing procedures and compliance guidelines.
- Ensured compliance with federal regulations and company policies consistently.
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Analyzed financial statements of potential clients to determine creditworthiness and risk level.
- Prepared documents for closing loans, such as promissory notes, security agreements
Education
Bachelor of Science - Marketing And Computer Science
Delaware State University
Dover, DE 05.1991 - 07.2000
Skills
- Loan processing
- Financial analysis
- Risk assessment
- Negotiation techniques
- Document preparation
- Client assessment
- Regulatory compliance
- attention to detail
- effective communication
- customer relationship management
- problem solving
Languages
Spanish
Full Professional
Certification
- CPR Training
Timeline
Caregiver
Lean on Me
03.2025 - Current
Front Desk Receptionist
Red Roof Inn & Suites Hotel
10.2023 - Current
Sr Sales Loan Manager
Delaware Title Loans
04.2006 - Current
Bachelor of Science - Marketing And Computer Science
Delaware State University
05.1991 - 07.2000