Sade Whitfield
Newark
Summary
Experienced with front desk management and providing high-quality customer service. Uses organizational skills to maintain efficient office operations and accurate scheduling. Knowledge of front desk procedures and team collaboration ensures professional and welcoming environment for all guests.
Overview
2022
2022
years of professional experience
Work History
Lead Front Desk Receptionist
Eye Physicians and Surgeons
07.2021 - 2025
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Managed inventory of office supplies and promotional materials to maintain an organized work environment while reducing costs.
- Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the hotel.
- Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Improved overall staff morale through open communication channels among team members leading to higher job satisfaction rates at the front desk department.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assistant Store Manager
Dollar Tree Stores
05.2020 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Optical/Sales Associate
Sunglass Hut at Macy's
2019 - 2020
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
- Supported optometrist with pre-testing procedures, ensuring accurate results for prescription adjustments.
- Provided informative consultations regarding contact lens options suitable for each customer''s lifestyle.
- Coordinated timely processing of special orders for unique frames or customized lenses.
- Efficiently managed inventory, maintaining appropriate stock levels to meet customer demands.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
- Processed insurance claims accurately and promptly, minimizing wait times for customers.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Streamlined daily operations by effectively coordinating tasks among team members during busy periods.
- Developed rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Used Type measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Utilized Software to prepare work instructions and orders for fabricating eyeglasses.
- Delivered exceptional service by conducting thorough frame adjustments tailored to individual comfort levels.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
Assistant Front Desk Manager
Bjs Wholesales Club
07.2017 - 12.2019
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Proactively identified areas for improvement within the department through observation of daily operations and staff interactions with guests.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Managed reservation system, accurately inputting guest details and booking information for smooth operations.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Coordinated with other departments to address guest needs promptly, enhancing overall satisfaction levels.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Assisted manager with guest check-in and check-out and provided customer service.
Optician
Us Vision
04.2016 - 05.2017
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Lead Sales Associate
JCPenney
05.2010 - 04.2016
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Point of Sale Associate
Target
03.2008 - 03.2010
Education
Early Childhood Care And Education
Community College of Philadelphia
Philadelphia, PAHigh School Diploma - Business/early Childhood
Academy Park Highschool
Sharon Hill, PA06.2007
Timeline
Lead Front Desk Receptionist
Eye Physicians and Surgeons
07.2021 - 2025
Assistant Store Manager
Dollar Tree Stores
05.2020 - 05.2021
Assistant Front Desk Manager
Bjs Wholesales Club
07.2017 - 12.2019
Optician
Us Vision
04.2016 - 05.2017
Lead Sales Associate
JCPenney
05.2010 - 04.2016
Point of Sale Associate
Target
03.2008 - 03.2010
Optical/Sales Associate
Sunglass Hut at Macy's
2019 - 2020
Early Childhood Care And Education
Community College of Philadelphia
High School Diploma - Business/early Childhood
Academy Park Highschool
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