Sadia Mbalba Alhassan
Hamburg
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Junior Online Marketer
Polly and Other Stories ( Treinee online marketer ). Hamburg
Online ( Berlin )
11.2022 - 01.2023
- Participation in the development and implementation of Online Marketing strategy.
- Participation in the creation and optimization of display and search ads
- Optimized digital assets for search engine optimization (SEO)
- Combined secondary data sources with keyword research profiling and enroll user intent more accurately.
- Execute and manage social media campaigns to inform search engine marketing tactics.
- Improved conversion rates with the development of targeted email marketing campaigns.
Health Information Assistant
Tamale Teaching Hopital ( MoH ).
Tamale Ghana
09.2009 - 06.2015
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Contributed to a positive patient experience by addressing inquiries about medical records or billing in a courteous and timely manner.
- Supported timely billing processes through precise coding of patient diagnoses and treatments.
- Reduced errors in documentation by thoroughly cross-checking patient information against medical records.
- Safeguarded confidential patient data from unauthorized access, implementing robust security measures in line with regulatory requirements.
- Ensured seamless communication between healthcare providers, accurately transcribing physician notes for record-keeping purposes.
- Contributed to positive patient outcomes, collaborating with care teams to provide comprehensive medical histories when necessary.
Secretary
Public Health Laboratory ( MoH )
Tamale Ghana
08.2008 - 08.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
No Degree - Junior Online Marketing
DCI. Digital Career Institute
Hamburg, Germany ( Online )03.2023
Higher National Diploma - Secretaryship And Management Studies
Tamale Technical University
Tamale Ghana06.2015
Skills
- Conflict Resolution Skill
- Motivational Ability
- Self Management
- Teamwork
- First-aid- Knowledge
- Hygiene Awareness
- Customer Service
- Call Management
- Appointment Scheduling
- Order Processing
Languages
Deutsch
Intermediate (B1)
Englisch
Advanced (C1)
Reading, Cooking and Football Fun
I like reading stories Book, Cooking of African Food Watching of Football
Timeline
Junior Online Marketer
Polly and Other Stories ( Treinee online marketer ). Hamburg
11.2022 - 01.2023
Health Information Assistant
Tamale Teaching Hopital ( MoH ).
09.2009 - 06.2015
Secretary
Public Health Laboratory ( MoH )
08.2008 - 08.2009
No Degree - Junior Online Marketing
DCI. Digital Career Institute
Higher National Diploma - Secretaryship And Management Studies
Tamale Technical University