Sahil Sharma
Duisburg
Summary
Results-driven Technical Support Engineer with expertise in system troubleshooting, hardware upgrades, and application installations. Proven ability to deliver effective customer support and maintain operational excellence in solar and energy projects.
Overview
11
11
years of professional experience
Work History
Technical Support Engineer
Chint Solar Europe GmbH
08.2024 - Current
- Technical Support during installation, commissioning, and operation of solar PV projects.
- Conduct maintenance analysis on a customer's solar system.
- Maintain accurate and documentation of support activities within the service CRM database.
- Provide technical Support and resolutions over the phone, onsite and online to customers, installers, home, and business owners.
Service Engineer
Plug Power
04.2022 - 07.2024
- Commissioning: Hydrogen Fuel Cell testing, testing of mechanical and electrical connections, system pressure tests, battery capacity tests, preparation of equipment for delivery.
- Maintenance and Repair: On field, corrective and preventive maintenance and repair, diagnostics, documentation and evaluation analysis.
- Troubleshoot: Systematically troubleshoot through emails, phone call and document root causes of faults and defects.
- Check and document function, create technical documentation, safety, and quality in compliance with standards and specifications for quality and safety of systems.
- Provide on-call and emergency support to customers as needed.
Service Engineer
Magnet Technologies
03.2018 - 02.2019
- Working and understanding of battery units and UPS systems. Installation of High Power Capacity Ups (Ranging from 5KVA-500KVA) and management of defective parts.
- Perform on-field Scheduled preventive maintenance, battery studies and exchanging of battery cells.
- Visiting customer sites for installing, commissioning and repair.
Customer Support/Billing Associate
Knack Global
03.2015 - 03.2018
- Preparing and submitting billing data and medical claims to insurance companies for US doctors.
- Following up on missed payments and resolving financial discrepancies.
- Customer support in a timely and accurate way, via phone, email and online web portals.
- Investigating and appealing denied claims. Client emails and handling other Escalations.
Education
Master of Science - Engineering Management
Arden University
Berlin, Germany12-2020
Bachelor in Engineering - Electronics And Communications Engineering
Punjab Technical University
Mohali, India09-2013
Skills
- Hardware upgrades
- Application installations
- Debugging
- System troubleshooting
- Customer and Technical Support
- Customer Service Management
Additional Information
German Driving License : Class B with good record
Languages
English
Advanced (C1)
German
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Technical Support Engineer
Chint Solar Europe GmbH
08.2024 - Current
Service Engineer
Plug Power
04.2022 - 07.2024
Service Engineer
Magnet Technologies
03.2018 - 02.2019
Customer Support/Billing Associate
Knack Global
03.2015 - 03.2018
Master of Science - Engineering Management
Arden University
Bachelor in Engineering - Electronics And Communications Engineering
Punjab Technical University