Sahyra Elizabeth Lewis
Executive Administrative Assistant
Georgetown
Summary
An enthusiastic and self-confident individual who possesses excellent communication skills and a friendly personality. Known for my tenacity and analytical skills, I am looking for the right opportunity to utilize my theoretical knowledge in conjunction with my gained experience to make significant contributions towards the success and growth of both the company I join and myself.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Executive Administrative Assistant
Demerara Gourmet Inc.
Georgetown, Guyana, Demerara-Mahaica Region
2023.06 - Current
- Scheduling & Managing Meetings & Appointments
- Preparing Notices, Memos, Proposals & Presentations
- Arranging & Managing Google Drive, Project Management & Bookkeeping databases
- Assisting with Accounts Receivable & Payable
- Preparing Financial Reports, Audits, Summary Reports of Accounting Activities
- Preparation of Payroll
- Verify & Maintain records of Ocean & Air Shipments
- Prepare & Maintain Reports on Stock Levels, Movements & Discrepancies
- Coordinate with Drivers & Branches for timely deliveries
- Recruitment, Onboarding & Training and Development of Employees
- Overseeing of Daily Operations
- Developing Strategies for Marketing, Sales & Revenue Improvement
- Ensuring Compliance with Mall Regulations & the General Law
- Management of New Projects & Improvements to Current Concessions
Administrative Assistant to the CEO
W.B. Consulting LLC
Georgetown, Guyana, Demerara-Mahaica Region
2023.02 - 2023.06
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Customer Service Representative
Guyana Bank for Trade & Industry Limited (GBTI)
Georgetown, Guyana, Demerara-Mahaica Region
2022.11 - 2023.02
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Customer Service Representative
The SACH Store
Georgetown, Guyana, Demerara-Mahaica Region
2020.09 - 2022.02
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Education
Bachelor of Science - Economics
University of Guyana
Georgetown, Guyana 2017.08 - 2022.12
Skills
Customer service
Information confidentiality
Spreadsheet creation
Event coordination
Office management
Report generation
Certification
Accounting: Principles of Financial Accounting
Timeline
Executive Administrative Assistant
Demerara Gourmet Inc.
2023.06 - Current
Administrative Assistant to the CEO
W.B. Consulting LLC
2023.02 - 2023.06
Customer Service Representative
Guyana Bank for Trade & Industry Limited (GBTI)
2022.11 - 2023.02
Accounting: Principles of Financial Accounting
2020-11
Finance for Non-Financial Professionals
2020-11
Financial Markets
2020-11
Fundamentals of Project Planning and Management
2020-11
Managing Project Risks and Changes
2020-11
Speaking English Professionally: In Person, Online and On the Phone
2020-11
Successful Negotiation: Essential Strategies and Skills
2020-11
Customer Service Representative
The SACH Store
2020.09 - 2022.02
Bachelor of Science - Economics
University of Guyana
2017.08 - 2022.12