Saikat Bairagi

• Managed and supervised a pilot project of employees in providing support to Airlines with 88% efficiency.

• Agile Project management saving up to 100% in fraud activities boosting efficiency and productivity.

• Possess strong analytical skills and the ability to effectively utilize data as a key resource in running operations.

• Experienced in interpreting data to convey a compelling narrative using effective strategies and mitigation plans.

• Proficient in utilizing data tools such as Qlik-Sense, Salesforce, and JIRA

• Participate in the development and execution of departmental strategies, policies, and procedures.

• Supervised a 25-member team, overseeing B2B clients from EMEA, Americas, UKIE, and APAC regions, resulting in a 20% performance improvement.

• Saved division of nearly INR 2.2 million switching to internal training and avoided hiring and training cost of 2 team members.

• Boosted team performance winning the 'Dream Team' award in 2019-20.

• People and Culture: Consistently scored 100% on eNPS (Employee Net Promoter Score) for 6 months.

• Worked on Amadeus system, played key role in improving operational efficiency, with 15% reduction in call center hold times
• Implemented new processes, enhanced Team productivity by 20%.
• Awarded as the ‘Performer of the month’ in May- June 2016 and ‘Best Supervisor’ for Q4 JFM for my exceptional performance.

• Cut 18% from training budget by assuming new project leadership role and training sales team.

• Directed 15-person sales force to INR 9 million in sales while simultaneously bolstering sales in own territory from 13% to 39%.

• Awarded with ‘Excellent business performer’ in Q3 2014.

• Successfully bolstered sales in Q2 and Q3 with a total of INR 20 million sales.

• Awarded with ‘Upcoming Talent of the year ’ in Q4-2013

• Received and handled guests’ complaints and shortened wait time for new customers by 20%.

• Lead Guest Service Administrator Initiated practice of building beneficial relationships for guests.

• Identified opportunities to streamline effective operations, scheduling, developments.