Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Sallie Rash

Ellendale

Summary

Diverse skill set and strong work ethic make me a great candidate for this job role. I excel at learning new systems and providing efficient customer service, while managing time proficiently. I consistently deliver results whether working alone or as part of a team. I'm excited about the opportunity to discuss how I can add value to your company. Thank you for considering my application.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Advisor

First State Compassion Center
07.2023 - Current
  • Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Completed physical inventory counts each month.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Built relationships with customers to encourage repeat business.

Customer Call Representative

M&T Bank Contact Call Center
11.2021 - 07.2023
  • Collect source data from customer and entered it into our customer service software.
  • Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Educated customers on online banking features, promoting digital adoption and convenience.

Merchandiser

SAS Retail Merchandising
09.2017 - 11.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Certified Nursing Assistant

Atlantic Shores Rehab and Health Center
06.2015 - 09.2017
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Store Clerk

Sandy Fork General Store
01.2010 - 01.2015
  • Perform timely sales transaction
  • Kept cash drawer in compliance with overages and shortages standards
  • Log all information in Microsoft Excel Spreadsheet pertaining to store inventory

Education

Diploma - Health Professions

Sussex Technical Highschool
Georgetown, DE
06.2014

Skills

  • Meticulous attention to detail
  • Analytical thinking skills
  • Proficient in computer applications
  • Advanced Excel skills
  • Payment processing
  • Time allocation planning
  • Technical documentation
  • Inventory management

Certification

  • Obtained CNA license
  • CPR/AED certification

Interests

  • Yoga
  • Running
  • Hiking
  • Graphic Design (Canva, Adobe, Microsoft Edge)

Timeline

Patient Advisor

First State Compassion Center
07.2023 - Current

Customer Call Representative

M&T Bank Contact Call Center
11.2021 - 07.2023

Merchandiser

SAS Retail Merchandising
09.2017 - 11.2021

Certified Nursing Assistant

Atlantic Shores Rehab and Health Center
06.2015 - 09.2017

Store Clerk

Sandy Fork General Store
01.2010 - 01.2015

Diploma - Health Professions

Sussex Technical Highschool

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Sallie Rash