Sallys E. Pope
Wiesbaden
Summary
Self-motivated Leas brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
22
22
years of professional experience
Work History
Lead Child and Youth Program Assistant
Child and Youth Services
10.2022 - Current
- Responded to inquiries from parents and guardians.
- Planed, coordinate, and conduct activities for program participants based on observed needs of individual children and youth. Prepared and implements program options for children and youth with special requirements.
- Instructed team members in specific tasks and job techniques; makes available written instructions, reference materials, and supplies. Explained program guidance, procedures, policies, and directives to team members
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Encouraged children to develop healthy social and emotional skills.
Personal Assistant
RM Events, LLC
04.2021 - 06.2022
- Served as point of contact between clients and managerial staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Mental Health Technician
Strategic Behavioral Center
06.2019 - 05.2021
- Crisis Intervention
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Treated clients and families with respect and dignity
- Facilitated group therapy sessions to help clients develop coping strategies and social skills
- Performed scheduled patient safety checks and documented results to establish patients' well-being
Bilingual Customer Service Representative
Adventure Marketing
11.2007 - 04.2011
- Handled customer complaints while properly reporting all incidents and identifying situations that warranted escalation to supervisors.
- Provided language translation services for customer service inquiries.
- Maintained and managed customer files and databases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Vice President/Staff Specialist
Divers Alert Network
08.2006 - 10.2007
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Attended board and committee meetings and took meeting minutes to create detailed records of various meetings and decisions.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Bilingual Account Specialist
Divi Resorts
02.2002 - 07.2006
- Handled inquiries from customers regarding status and standing of their accounts and conducted follow-ups to ensure each contact matters were resolved accordingly.
- Managed approximately 200 incoming calls per day from customers.
- Generated weekly and monthly reports for superiors containing summary and detailed information for all business conducted during specified period.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Bachelor of Arts - Psychology
InterAmerican University of PR
Ponce, Puerto Rico05.2019
Skills
- Teamwork and Collaboration
- Creative Problem-Solving
- Positive Reinforcement Methods
- Training
- Operations Assistance
- Business Operations
- Continuous Assessments
- Family Relations Expertise
- Crisis Resolution
- Child development
- Team interaction
- Employee Supervision
- Staff Management
Volunteering
American Red Cross Wiesbaden, Germany
Wear Blue to Remember
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Lead Child and Youth Program Assistant
Child and Youth Services
10.2022 - Current
Personal Assistant
RM Events, LLC
04.2021 - 06.2022
Mental Health Technician
Strategic Behavioral Center
06.2019 - 05.2021
Bilingual Customer Service Representative
Adventure Marketing
11.2007 - 04.2011
Assistant Vice President/Staff Specialist
Divers Alert Network
08.2006 - 10.2007
Bilingual Account Specialist
Divi Resorts
02.2002 - 07.2006
Bachelor of Arts - Psychology
InterAmerican University of PR
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