Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Salma Essam Mohamed

Salma Essam Mohamed

Cairo

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

amazon
Cairo
08.2023 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Implemented innovative methods for streamlining the customer service process.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Bachelor of Arts - English Language And Literature

Ainshams University , Faculty of Languages
Cairo,Egypt
09-2024

Skills

  • Complaint resolution
  • High-energy attitude
  • Team Development
  • Client Relations
  • Problem-solving abilities
  • Adaptive team player
  • Promotional support
  • Active Listening
  • Microsoft Office
  • Communication skills
  • self-motivated

Languages

Arabic
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Customer Service Representative

amazon
08.2023 - Current

Bachelor of Arts - English Language And Literature

Ainshams University , Faculty of Languages

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Salma Essam Mohamed