Salma Jalloul
Doha
Summary
Currently pursuing a Master's thesis on CSR and sustainable strategy. Researching at PRISME Lab with a focus on ethical governance and innovation Managed a team of 14 and improved monthly sales by 30% through personalized Service strategies
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project manager
Luxury Beauty Salon
01.2025 - Current
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Implemented personalized service strategies that enhanced client satisfaction and strengthened loyalty among a high profile clientele.
- Responsible for the sale of luxury cosmetic products; manage details pace, provided expert product advice and developed tailored sales techniques
- Supervised and coached a sales team, ensuring achievement of monthly sales targets and compliance with company standards
- Trained and mentored new employees on product knowledge, sales techniques, and customer service best practices.
- Prepared sales reports and presented strategic recommendations to management to enhance overall business performance
- Established and maintained strong relationships with suppliers of premium cosmetic products; negotiated pricing, delivery terms, and exclusive product lines to ensure optimal profitability and quality.
- Proactively managed inventory to ensure optimal turnover while maintaining safety Stock levels
- Analyzed performance metrics and led continuous improvement initiatives to optimize commercial outcomes.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Founder & Product Manager–Cosmetic Lab
Laboratoire Asie Derma
01.2023 - 11.2024
- Founded and managed a self-run laboratory, overseeing all operational and strategic activities from setup to daily management
- Handled inventory management, ensuring optimal stock levels and efficient supply chain operations
- Conducted supplier and client negotiations, focusing on cost efficiency and long-term business relationships
- Led quality control, after-sales service, and marketing initiatives to build trust, Ensure customer satisfaction, and grow the client base
Management Control Intern
Star Sérigraphie
06.2022 - 07.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Quality Intern in Accounting
Zitouni Sale of Used Parts and Repair of Heavy Goods
07.2021 - 08.2021
- Input data into spreadsheets or electronic data bases to build complete documentation of testing and troubleshooting procedures.
- Completed inspection reports, describing performance outcomes, and carefully documenting irregularities or variances from expected outcomes.
- Worked independently on assignments involving varied and complex issues without direct supervision.
- Performed specialized testing in support of internal and external customers and departmental projects.
Online Sales Agent
ARVEA NATURE Company
01.2019 - 01.2021
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Master's Degree - Research, Organizational And Strategic Management
Institute of Advanced Commercial Studies
09.2025
National Bachelor's Degree - Management, Specialization in Business Management
Higher Institute of Business Administration
07.2022
Skills
- SPSS – Nvivo – AMOS – Odoo – Excel – Sustainability Reporting – Strategic Management – Team Leadership – Project Management – Supplier Negotiation – Business Ethics – Qualitative Research – Quantitative Analysis – Data Interpretation – Entrepreneurship – Market Research – Strategic Monitoring – Video Maker – Content Creator – Consulting – Project Planning – Project Scheduling – Relationship Building – Staff Management
Certification
- Corporate Social Responsibility and Sustainability: Explored global CSR frameworks, stakeholder engagement, ESG strategies, and sustainability reporting through Harvard and MIT content- edX – 2024
- Corporate Social Responsibility and Sustainable Development: Studied the integration of CSR principles into corporate strategy, with a focus on ethical governance, social impact, and environmental responsibility - Institut Supérieur de Gestion de Sfax – 2023
- Entrepreneurship and Innovation in Economic Models: Trained in business model innovation, startup development, and sustainable value creation with real-world case studies and project-based learning - Espace Startup Tunisia – 2022
- CSR Training Based on ISO 26000: Implementing responsible practices in companies according to international standards- IGTS – Institut de Gestion et de Technologies Sociales - 2024
- Certified training on L’Oréal products and advanced sales
- techniques: L’Oréal Academy: Qatar 2025
- Certified training on Kérastase products and professional
- application method: L’Oréal Academy – Qatar: 2025
- Certification in Odoo system (commercial management, CRM, and performance tracking): Odoo Company: Qatar 2025
Languages
Arabic - Bilingual or Proficient (C2)
English - Upper intermediate (B2)
French - Advanced (C1)
German - Elementary (A2)
Timeline
Project manager
Luxury Beauty Salon
01.2025 - Current
Founder & Product Manager–Cosmetic Lab
Laboratoire Asie Derma
01.2023 - 11.2024
Management Control Intern
Star Sérigraphie
06.2022 - 07.2022
Quality Intern in Accounting
Zitouni Sale of Used Parts and Repair of Heavy Goods
07.2021 - 08.2021
Online Sales Agent
ARVEA NATURE Company
01.2019 - 01.2021
National Bachelor's Degree - Management, Specialization in Business Management
Higher Institute of Business Administration
Master's Degree - Research, Organizational And Strategic Management
Institute of Advanced Commercial Studies
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