Salvatore Perri
London
Summary
Dynamic professional with a strong foundation in leadership, team building, and public relations. Demonstrates exceptional time management and problem-solving skills, ensuring a customer-focused approach in all interactions. Multilingual abilities enhance communication across diverse teams and clients. Committed to leveraging these competencies to drive organisational success and foster collaborative environments.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
FUTURE CRUISE CONSULTANT
COSTA CROCIERE
GENOVA
2024.09 - Current
- Negotiated unique future cruises discounts, resulting in significant cost savings to clients.
- Explained benefits of future cruises with clients to boost Average Transaction Value.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Trained and mentored junior consultants in customer service best practices.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Handled complaints professionally resulting in retained clientele despite initial dissatisfaction.
- Ensured smooth booking process for increased customer convenience.
- Kept meticulous records of all transactions and communications
Sales and customer service representative
Yamaha Music Corporation
London
2022.05 - 2024.03
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Generated leads through proactive outreach and networking initiatives.
- Applied conflict management to stressed and concerned customers.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Prepared necessary forms to complete transactions.
- Handled in-person, email and mailed correspondence.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
- Boosted product sales by offering selection guidance to customers.
Store manager
222 COFFEE LIMITED
London, Surrey
2020.08 - 2022.04
- Upheld positive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Kept awareness of competitor activity and developed ideas to promote store.
- Researched and applied proven marketing techniques to drive sales.
- Assisted in recruiting, hiring and onboarding store staff.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Leveraged strong working knowledge of products and systems within the hospitality industry.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Completed opening and closing procedures each day.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
English Teacher
British American Institute
Lamezia Terme , Italy
2013.09 - 2018.06
- Taught English lessons in target language.
- Built rapport with students, incentivising engagement and interaction.
- Prepared students to take official exams, achieving high success rate.
- Developed foreign language learning programmes for various ages and abilities.
- Tutored students struggling with specific barriers to learning.
- Taught spelling, pronunciation and sentence structure to form basic foundation of language.
Education
Bachelor of Arts - Literature, History, Philosophy
E-CAMPUS UNIVERSITY
ROME 2012.09 - 2015.06
Skills
- Leadership
- Team building
- Public relations
- Time management
- Problem-solving
- Customer-focused
- Multilingual
Languages
English
Proficient (C2)
Italian
Native
French
Intermediate (B1)
German
Intermediate (B1)
Timeline
FUTURE CRUISE CONSULTANT
COSTA CROCIERE
2024.09 - Current
Sales and customer service representative
Yamaha Music Corporation
2022.05 - 2024.03
Store manager
222 COFFEE LIMITED
2020.08 - 2022.04
English Teacher
British American Institute
2013.09 - 2018.06
Bachelor of Arts - Literature, History, Philosophy
E-CAMPUS UNIVERSITY
2012.09 - 2015.06