Samantha Cook
Newark
Summary
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Bartender
Outback Steakhouse
06.2023 - 08.2025
- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean and sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
- Contributes to daily, holiday, and theme drink menus in collaboration with supervisor.
- Ensures smooth operation of bar services during absence of supervisor.
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed.
- Listens to customer complaints and suggestions and resolves complaints.
- Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.
- Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.
Server
Mel's Diner
10.2021 - 07.2023
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
- Keeps kitchen staff informed by noting timing of meal progression.
- Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
- Responds to additional patron requirements by inquiring of needs and observing dining process.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Server
PETER PAN DINER-Fort Lauderdale, FL
07.2018 - 10.2021
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
- Keeps kitchen staff informed by noting timing of meal progression.
- Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
- Responds to additional patron requirements by inquiring of needs and observing dining process.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Wholesale meat and seafood sale’s manager
Prime Meat Cuts-Hallandale Beach, FL
03.2012 - 12.2017
- Ability to build strong relationships with current customers and prospective customers
- Proven track record of adding new products to current customers and building new customer business
- Executing sales with focus on company overall profitability
- Keeping a strong pulse on industry trends and happenings to take advantage of changing market
- Identify new opportunities, channel and/or product.
- Aids in forecasting and budgeting for the foodservice
- Coordinate sales with production department to ensure demand is met.
- Prepares reports/ customer presentations as needed
- Inputs order and sends invoices as needed
- Participate in marketing events such as seminars, trade shows, and telemarketing events.
Spa Consultant
Planet Beach Contempo Spa-Bear, DE
01.2008 - 06.2012
- Opening and closing the salon
- Recruiting, hiring, and training new staff
- Scheduling staff; providing employee feedback; terminating staff if necessary; delegating responsibilities
- Basic accounting, including managing salon receipts and expenses, maintaining books, and depositing daily revenues
- Managing inventory; ordering supplies
- Maintaining positive relationships within the community with clients and local businesses
- Ensuring that the facility is clean and well-maintained; maintaining equipment
- Assisting with advertising and promotions
Education
High School Diploma -
Middletown High School
Middletown, DelawareSkills
- Enhanced fine dining experiences by delivering attentive service and showcasing culinary expertise
- Directed food management operations to uphold quality and safety standards
- Implemented time management strategies to optimize productivity
- Exhibited expertise in diverse computer applications and software
- Assisted team members in reaching agreements through facilitated discussions Supported stakeholders in identifying shared goals and resolving conflicts Aided negotiation processes to achieve positive outcomes
- Assisted customers with inquiries and provided support during checkout Maintained accurate cash drawer and balanced transactions at end of shifts
- Assisted with daily retail operations Supported team members in reaching sales targets Helped maintain inventory levels for product availability
- Assisted guests with inquiries and requests to improve overall experience Supported team members in daily operations to uphold service standards Fostered a welcoming environment through positive interactions with customers
Timeline
Bartender
Outback Steakhouse
06.2023 - 08.2025
Server
Mel's Diner
10.2021 - 07.2023
Server
PETER PAN DINER-Fort Lauderdale, FL
07.2018 - 10.2021
Wholesale meat and seafood sale’s manager
Prime Meat Cuts-Hallandale Beach, FL
03.2012 - 12.2017
Spa Consultant
Planet Beach Contempo Spa-Bear, DE
01.2008 - 06.2012
High School Diploma -
Middletown High School