Samantha Torres
APO
Summary
Self-disciplined candidate knowledgeable in missile security. Qualified to use weapons and security equipment and makes informed and swift decisions. Flexible individual with stamina to work in high-stress environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Security Forces
United States Air Force
12.2018 - 07.2022
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Led, managed, and performed force protection duties to protect personnel and resources.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Delivered training sessions to educate personnel on security policies and procedures.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
Customer Service Representative
United Bank
10.2017 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sandwich Artist
Subway
06.2015 - 09.2017
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Master of Science - Criminal Justice
Walden University
Minneapolis, Minnesota11.2023
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Manchester, New Hampshire12.2021
Skills
- Security Clearance
- National Security
- Public Safety
- Asset Protection
- Military Operations
- Creative and Critical Thinking
- Customer Service
- Active Listening
Timeline
Security Forces
United States Air Force
12.2018 - 07.2022
Customer Service Representative
United Bank
10.2017 - 10.2018
Sandwich Artist
Subway
06.2015 - 09.2017
Master of Science - Criminal Justice
Walden University
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
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