Samet Babac
SENIOR IT SPECIALIST
Köln
Kurzprofil
IT Service leader with 8+ years of experience and leading end-to-end service delivery face of IT towards business stakeholders. record in bridging business and IT, managing relationships at senior level, and excellence across local and regional Experienced in vendor governance, management, and continuous improvement, focus on data-driven decision-making delivery.
Übersicht
8
8
years of professional experience
2
2
Certification
Berufserfahrung
COL IT SERVICE SENIOR SPECIALIST
Boston Consulting Group (BCG)
Cologne
2017.07 - Current
- Own and lead end-to-end IT service delivery for the Cologne office, acting as the face of IT and key interface between business stakeholders and the global IT organisation
- Build and manage trusted relationships with local leadership, positioning IT as a strategic partner to the business
- Manage critical incidents and escalations in high-pressure environments, ensuring service continuity and reliability
- Coordinate and guide local support resources, including student assistants, ensuring high service quality and operational stability
- Define, track, and actively manage service KPIs, using data to drive performance, identify trends, and support decision-making
- Maintain 100% service satisfaction in a high-demand consulting environment, ensuring strong stakeholder trust and consistent service excellence
- Drive IT procurement and vendor governance across Central Europe, including supplier consolidation and cost optimisation
- Lead printer initiatives, including RFP processes, vendor negotiations, rollout, and optimisation across offices
- Drive cost-saving initiatives through strategic vendor selection and proactive procurement planning
- Contribute to the Coupa implementation and Microsoft Universal Print rollout across Central Europe
- Drive continuous improvement of IT processes in alignment with global standards, enhancing efficiency and service quality
WORKING STUDENT - IT SERVICE
Boston Consulting Group (BCG)
Cologne
2016.09 - 2017.06
- Supported IT service operations in a high-demand consulting environment, ensuring reliable end-user support
- Assisted in incident resolution and service requests, gaining hands-on experience in IT service delivery processes
- Collaborated with senior team members to maintain service quality and support day-to-day IT operations
IT Specialist for System Integration
Geißendörfer und Leschinsky GmbH (G&L)
Cologne
2013.09 - 2016.08
- Managed and maintained IT systems, infrastructure, and end-user environments, ensuring stable and reliable operations
- Installed, configured, and supported network, server, and cloud-based systems (Windows, Linux, virtual environments)
- Resolved incidents and technical issues across hardware, software, and network environments in a structured and timely manner
- Supported IT projects, deployments, and system implementations, contributing to efficient and scalable IT operations
- Managed user accounts, access rights, and directory services, ensuring secure and compliant system usage
- Built a strong foundation in IT operations, troubleshooting, and service delivery processes
Ausbildung
Master of Science - BUSINESS INFORMATICS
FernUni Hagen
2024 - Current
Bachelor of Science - BUSINESS INFORMATICS
TH Köln
2016 - 2024
IT Specialist for System Integration - IHK (CCI) -
GEORG-SIMON-OHM BERUFSKOLLEG
Cologne 2013 - 2016
Kompetenzen
- IT SERVICE MANAGEMENT
- SERVICE DELIVERY & OPERATIONS
- INCIDENT & ESCALATION MANAGEMENT
- INFRASTRUCTURE & END-USER COMPUTING
- KPI MANAGEMENT & DATA-DRIVEN PERFORMANCE
- SERVICE GOVERNANCE
- CONTINUOUS IMPROVEMENT & PROCESS OPTIMISATION
- SERVICE TRANSFORMATION & ROLLOUT MANAGEMENT
- AUTOMATION & PROCESS EFFICIENCY
- CAPACITY & RESOURCE MANAGEMENT
- PROCUREMENT & STRATEGIC SOURCING (INCL RFP)
- VENDOR MANAGEMENT & CONTRACT GOVERNANCE
- COST MANAGEMENT & BUDGET PLANNING
- STAKEHOLDER MANAGEMENT & BUSINESS PARTNERING
Languages
German, Turkish
First languages
English
Proficient
C2
Zertifizierung
- APPLE SUPPORT PROFESSIONAL
- ITIL V3 FOUNDATION
- MICROSOFT AZURE FUNDAMENTALS
Zeitleiste
COL IT SERVICE SENIOR SPECIALIST
Boston Consulting Group (BCG)
2017.07 - Current
WORKING STUDENT - IT SERVICE
Boston Consulting Group (BCG)
2016.09 - 2017.06
IT Specialist for System Integration
Geißendörfer und Leschinsky GmbH (G&L)
2013.09 - 2016.08
Master of Science - BUSINESS INFORMATICS
FernUni Hagen
2024 - Current
Bachelor of Science - BUSINESS INFORMATICS
TH Köln
2016 - 2024
IT Specialist for System Integration - IHK (CCI) -
GEORG-SIMON-OHM BERUFSKOLLEG
2013 - 2016