Samet Kesen
Corporate Sales Key Account Executive
Istanbul
Summary
Experienced with managing high-value client accounts and developing long-term relationships to ensure satisfaction and loyalty. Utilizes strategic planning and effective communication to resolve client issues and drive business growth. Knowledge of negotiation techniques and problem-solving to consistently meet and exceed client expectations.
Overview
13
13
years of professional experience
1
1
Language
Work History
Corporate Sales Key Account Executive
BSH Home Appliances Group
03.2018 - Current
- Developing thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Composing contracts in accordance with commercial conditions
- Collaboration with planning, pricing, credit and risk, logistics and service departments for timely and impeccable delivery
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluating costs against expected market price points and set structures to achieve profit targets.
- Cultivated strong relationships with key accounts, resulting in increased customer retention and enhanced brand loyalty.
- Coordinated cross-functional teams to deliver project solutions, ensuring timely completion and alignment with client specifications.
- Analyzed market trends and customer feedback to refine product offerings, driving increased sales effectiveness and customer satisfaction.
Dealer Sales Executive
BSH Home Appliances Group
01.2017 - 03.2018
- Managing dealers to retain existing relationships and grow share of business.
- Effective follow-up of dealers for the sales target achievement in the assigned area
- Effective management of the pre-sales and the post-sales process
- Collection and financial consulting services
- Contributing to the development of channel, trying to find new dealers
- Preparation and control of sales reports
- Managing dealers to retain existing relationships and grow share of business.
- Cultivated strong relationships with dealers by providing tailored product training and support, enhancing product knowledge and sales performance.
- Collaborated with cross-functional teams to optimize inventory management and ensure timely product availability, driving operational efficiency.
Retail Sales Responsible
BSH Home Appliances Group
03.2015 - 01.2017
- Devising sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Management of the right purchase and sale processes in accordance with stocks available
- Effective management of Marketing activities with dealers
- Led product demonstrations and training sessions, improving team knowledge and customer engagement significantly.
- Analyzed sales trends and customer feedback, informing inventory decisions and optimizing product placement strategies.
- Developed and maintained strong customer relationships, enhancing brand loyalty and increasing repeat purchases.
Customer Relations Ass. Specialist
Turkish Telecommunication
03.2013 - 03.2015
- Designing processes, making improvements on the systems
- Visiting and monitoring performances of 12 district all around Turkey
- Finding solutions for the big projects , Managing processes and tracking performances
- Coordinated cross-departmental initiatives to streamline communication processes, resulting in faster resolution times for customer inquiries.
- Analyzed customer interactions and data to identify trends, informing strategic decisions that improved service delivery effectiveness.
- Led training sessions for new staff on customer service protocols, fostering a knowledgeable team and enhancing overall performance.
Education
Master Degree - Graduate School of Social Sciences, Marketing
Istanbul Bilgi University
Istanbul06.2016
Bachelor - Economic and Managerial and Social Sciences, Business Administration
Ege University
Izmir06.2012
Skills
Key Account Management
Timeline
Corporate Sales Key Account Executive
BSH Home Appliances Group
03.2018 - Current
Dealer Sales Executive
BSH Home Appliances Group
01.2017 - 03.2018
Retail Sales Responsible
BSH Home Appliances Group
03.2015 - 01.2017
Customer Relations Ass. Specialist
Turkish Telecommunication
03.2013 - 03.2015
Bachelor - Economic and Managerial and Social Sciences, Business Administration
Ege University
Master Degree - Graduate School of Social Sciences, Marketing
Istanbul Bilgi University