Samet Kesen
Corporate Sales Key Account Executive
Istanbul
Summary
Experienced with managing high-value client accounts and developing long-term relationships to ensure satisfaction and loyalty. Utilizes strategic planning and effective communication to resolve client issues and drive business growth. Knowledge of negotiation techniques and problem-solving to consistently meet and exceed client expectations.
Overview
13
13
years of professional experience
1
1
Language
Work History
Corporate Sales Key Account Executive
BSH Home Appliances Group
03.2018 - Current
- Developing thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Composing contracts in accordance with commercial conditions
- Collaboration with planning, pricing, credit and risk, logistics and service departments for timely and impeccable delivery
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluating costs against expected market price points and set structures to achieve profit targets.
- Cultivated strong relationships with key accounts, resulting in increased customer retention and enhanced brand loyalty.
- Coordinated cross-functional teams to deliver project solutions, ensuring timely completion and alignment with client specifications.
- Analyzed market trends and customer feedback to refine product offerings, driving increased sales effectiveness and customer satisfaction.
Dealer Sales Executive
BSH Home Appliances Group
01.2017 - 03.2018
- Managing dealers to retain existing relationships and grow share of business.
- Effective follow-up of dealers for the sales target achievement in the assigned area
- Effective management of the pre-sales and the post-sales process
- Collection and financial consulting services
- Contributing to the development of channel, trying to find new dealers
- Preparation and control of sales reports
- Managing dealers to retain existing relationships and grow share of business.
- Cultivated strong relationships with dealers by providing tailored product training and support, enhancing product knowledge and sales performance.
- Collaborated with cross-functional teams to optimize inventory management and ensure timely product availability, driving operational efficiency.
Retail Sales Responsible
BSH Home Appliances Group
03.2015 - 01.2017
- Devising sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Management of the right purchase and sale processes in accordance with stocks available
- Effective management of Marketing activities with dealers
- Led product demonstrations and training sessions, improving team knowledge and customer engagement significantly.
- Analyzed sales trends and customer feedback, informing inventory decisions and optimizing product placement strategies.
- Developed and maintained strong customer relationships, enhancing brand loyalty and increasing repeat purchases.
Customer Relations Ass. Specialist
Turkish Telecommunication
03.2013 - 03.2015
- Designing processes, making improvements on the systems
- Visiting and monitoring performances of 12 district all around Turkey
- Finding solutions for the big projects , Managing processes and tracking performances
- Coordinated cross-departmental initiatives to streamline communication processes, resulting in faster resolution times for customer inquiries.
- Analyzed customer interactions and data to identify trends, informing strategic decisions that improved service delivery effectiveness.
- Led training sessions for new staff on customer service protocols, fostering a knowledgeable team and enhancing overall performance.
Education
Master Degree - Graduate School of Social Sciences, Marketing
Istanbul Bilgi University
Istanbul06.2016
Bachelor - Economic and Managerial and Social Sciences, Business Administration
Ege University
Izmir06.2012
Skills
Key Account Management
Dealer Sales Management
Process Design Management
Marketing Activities Management
Operation Management
Business development
Multitasking
Timeline
Corporate Sales Key Account Executive
BSH Home Appliances Group
03.2018 - Current
Dealer Sales Executive
BSH Home Appliances Group
01.2017 - 03.2018
Retail Sales Responsible
BSH Home Appliances Group
03.2015 - 01.2017
Customer Relations Ass. Specialist
Turkish Telecommunication
03.2013 - 03.2015
Bachelor - Economic and Managerial and Social Sciences, Business Administration
Ege University
Master Degree - Graduate School of Social Sciences, Marketing
Istanbul Bilgi University