Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SAMI ALNAKIB

SAMI ALNAKIB

Castrop-Rauxel

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Digital Marketing Expert

Concentrix
06.2021 - 05.2023
  • Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Planning and directing marketing campaigns.
  • Managing and organizing a website.
  • Optimizing content for the website and social media platform.
  • Working with various content formats.
  • Tracking the website traffic flow.
  • Scale campaigns to maximize ROI.
  • Monitor project status and budget.

Front-End Web Developer

AV Solutions - United Arab Emirates
06.2013 - 05.2017
  • Designed and updated layouts to meet usability and performance requirements.
  • Produced websites compatible with multiple browsers.
  • Advocated for well-tested and documented, high quality code.
  • Worked cooperatively with client services, sales and design team in deadline-driven environment.
  • Creating products that are user-friendly, effective and appealing.
  • Working as part of a multidisciplinary team.
  • Meeting with clients to discuss requirements and/or project progress.
  • Developing skills and expertise in appropriate software/programming languages such as HTML and
    Javascript.

Quality Assurance Supervisor

Air Arabia Airlines - United Arab Emirates
06.2008 - 05.2013
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Prepared and interpreted reports, complete with comprehensive analysis of testing and results, for development team.
  • Maintain database of test reports and calibration records.
  • Ensure all products and services are produced correctly and adequately meet customers’ needs.
  • Oversee performance quality of front line staff.

Technical Support Specialist

Etisalat - United Arab Emirates
05.2004 - 04.2008
  • Maintained record of updates and applied fixes for online assets.
  • Studied monthly reports, discerning usage trends and usability obstacles to maximize prioritization of efforts within future updates.
  • Monitored regulatory compliance with industry standards and legal guidelines.
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.
  • Use information from customers to diagnose tech issues and find problems fixes.
  • Check for customer problems and fixes in the solutions database, and add informations to database.

Education

Bachelor of Science - Computer Engineering

Leaders University
United States Of America
10.2012

Skills

  • Detail-Oriented
  • Digital Marketing
  • Project Management
  • Performance Evaluations
  • Calendar Management
  • Search Engine Optimization
  • Social Media Platforms
  • Content Editing
  • Quality Control Analysis
  • Customer Service

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Digital Marketing Expert

Concentrix
06.2021 - 05.2023

Front-End Web Developer

AV Solutions - United Arab Emirates
06.2013 - 05.2017

Quality Assurance Supervisor

Air Arabia Airlines - United Arab Emirates
06.2008 - 05.2013

Technical Support Specialist

Etisalat - United Arab Emirates
05.2004 - 04.2008

Bachelor of Science - Computer Engineering

Leaders University

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SAMI ALNAKIB