Sami Ullah
Nuremberg
Summary
Results-driven, internationally-minded HR & Operations expert with a Master's degree from the University of Queensland, Australia, and USA work experience. I drive business growth, operational excellence and employee satisfaction through strategic HR management, data-driven insights and digital marketing expertise – with a strong passion for the German market and culture.
Overview
12
12
years of professional experience
Work History
HR and Payroll Assistant
Amazon Logistics DSP.
12.2022 - 07.2024
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Set up orientations and initial training for new employees.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Managed payroll data entry and processing for 220 employees to comply with predetermined company guidelines.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Coordinated resolution of payroll discrepancies.
Visiting Lecturer
University of Arid and Agriculture.
09.2017 - 03.2022
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
Operations Manager
Hertz
03.2016 - 11.2021
- Ensured smooth daily operations, leveraging data to craft innovative mobility solutions catering to diverse client needs. Excelled in customer relationship management, providing prompt query resolution, building strong corporate partnerships, and delivering round-the-clock support to meet evolving mobility demands.
- Daily and monthly reporting, analyzing key performance metrics including revenue, expenses, asset depreciation.
- Crafted technical, competitive, and profitable bids for potential opportunities, securing significant long-term contracts that contributed to our growth and market leadership
- Developed and implemented operational strategies to meet business objectives and drive growth.
- Led cross-functional teams to implement process improvements and streamline operations.
- Managed budgets and resources to ensure cost effective operation of business processes.
Customer Service Representative
Novotel
03.2014 - 12.2015
- Engaged with customers via telephone and informed them about products/services, take orders, and manage account cancellations, ensuring a seamless customer experience.
- Diligently worked to resolve customer issues, verifying that solutions effectively addressed their concerns, from service discrepancies to billing problems.
- Maintained comprehensive records of all customer interactions, documenting inquiries, complaints, and the resolutions provided, to uphold high service standards.
Student Ambassador Volunteer
The University of Queensland
02.2014 - 08.2015
- Mentored students to increase satisfaction and help engage in campus life.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Used various social media platforms for media and blogger outreach.
- Led campus tours for prospective students every semester.
Summer Intern
Coca-Cola
06.2012 - 09.2012
- Supported SAP Supply Chain reimplementation, specializing in Production Planning (PP) and Material Management (MM) modules.
- Played a pivotal role in identifying redundant bill of materials from a database of over 37,000 items
- Produced spreadsheets and updates with latest information and data analysis
- Engaged as the youngest team member among highly qualified and experienced professionals, demonstrating adaptability, eagerness to learn, and the ability to contribute effectively to team goals
Education
MBA - Human Resources Management & Entrepreneurship
The University of Queensland
Brisbane, Australia12-2015
BBA - Marketing
University of Management & Technology
Lahore, Pakistan11-2013
Skills
- Strategic Human Resource Management
- HR Analytics and Reporting
- Data Analysis
- Payroll Processing and Management
- Entrepreneurial skills
- Problem Solving
- Customer Service
- Digital and Social Media Marketing
- Administration
Languages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Hindi
Bilingual or Proficient (C2)
Timeline
HR and Payroll Assistant
Amazon Logistics DSP.
12.2022 - 07.2024
Visiting Lecturer
University of Arid and Agriculture.
09.2017 - 03.2022
Operations Manager
Hertz
03.2016 - 11.2021
Customer Service Representative
Novotel
03.2014 - 12.2015
Student Ambassador Volunteer
The University of Queensland
02.2014 - 08.2015
Summer Intern
Coca-Cola
06.2012 - 09.2012
MBA - Human Resources Management & Entrepreneurship
The University of Queensland
BBA - Marketing
University of Management & Technology
Similar Profiles
Stephany RamirezStephany Ramirez
Delivery Driver at Midas Trucking, Amazon Logistics DSPDelivery Driver at Midas Trucking, Amazon Logistics DSP
Bernard RamirezBernard Ramirez
Delivery Driver at Amazon DSP Final Mile LogisticsDelivery Driver at Amazon DSP Final Mile Logistics
Christopher D. YoungChristopher D. Young
Dispatcher/Delivery Driver at Fireteam Logistics Amazon DSPDispatcher/Delivery Driver at Fireteam Logistics Amazon DSP