Samir Mamouni
Kirchheim
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Lead Operation
DPworld High Tech
01.2020 - 02.2025
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service
- Monitored compliance with workplace policies and safety objectives
- Motivated employees by outlining opportunities for job progression and bonuses
- Tracked employee productivity, performance and task completion
- Managed employee matters, including work schedules, holidays requests and complaints in timely and efficient manner
- Aligned day-to-day activities with targets set by upper management
- Managed complaints with calm, clear communication and problem-solving
- Investigated and resolved customer complaints within target timescales to increase retention and loyalty
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Global Law Enforcement Analyst
PayPal
08.2017 - 10.2019
- Review, log and respond to legal requests from French and German law Enforcement
- Submit suspicious activity report to the relevant department
- Contact law enforcement agencies and/or private requesters over phone & emails, regarding Subpoena enquiries.
Subpoena Specialist
Western Union
07.2016 - 08.2017
- Western Union Processing Lithuania
- Review and respond to compulsory legal requests (subpoenas) mainly from French, Swiss & UK Law Enforcement authorities
- Perform analysis and investigation using wide variety of research tools, systems, and criteria
- Search Western Union’s records for responsive information and timely provide the information to the requester
- Contact law enforcement agencies, government entities or private requesters over phone & emails, when needed
- Undertake suspicious activity report according Company's policies
- Update procedures, templates and train new hires and Interns.
AML Compliance Associate
Western Union
11.2015 - 07.2016
- French & Arabic) Western Union Processing Lithuania
- Perform phone interviews in Arabic, French and English language with Western Union customers educating and raising awareness about consumer fraud
- Conduct research and analysis of consumer transactions and escalate suspicious activities to relevant department
- Assist with translation of IDs, legal documents and Scripting, from Arabic and French to English language.
Credit Analyst
BNA
01.2012 - 08.2015
- Collecting and organizing all loan documents for underwriting
- Reviewed customer financial data to ascertain level of risk involved for extending credit
- Conducted credit reviews on corporations to assess financial conditions
- Submitted credit and loan applications to underwriters for verification and recommendations
- Contacted customers and requested financial documentation
- Improved understanding of financial statements, which helped in assessing risk.
- Assessed credit risk and analyzed financial statements.
- Analyzed credit scores to determine borrowers' creditworthiness.
Education
Bachelor of Economics - Money, Finance, Banking
University Mouloud Mammeri
Tizi, Ouzou 01.2011 - 01.2006
Skills
Proficient in working with Microsoft Office applications
Good command of a wide variety of research tools
Mtigate, OnDemand, IWatch, Nice, CTM, ICare, CSC web
AS400, DMS, DB View, Blaze, Admin tool and IRIS
SOFT SKILLS
Strong analytical and problem-solving skills
Attentive to details and able to make independent decisions
Quick learner and self-motivated
Able to work individually and within a team
Timeline
Lead Operation
DPworld High Tech
01.2020 - 02.2025
Global Law Enforcement Analyst
PayPal
08.2017 - 10.2019
Subpoena Specialist
Western Union
07.2016 - 08.2017
AML Compliance Associate
Western Union
11.2015 - 07.2016
Credit Analyst
BNA
01.2012 - 08.2015
Bachelor of Economics - Money, Finance, Banking
University Mouloud Mammeri
01.2011 - 01.2006