Samir Mamouni
Kirchheim
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Lead Operation
DPworld High Tech
01.2020 - 02.2025
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service
- Monitored compliance with workplace policies and safety objectives
- Motivated employees by outlining opportunities for job progression and bonuses
- Tracked employee productivity, performance and task completion
- Managed employee matters, including work schedules, holidays requests and complaints in timely and efficient manner
- Aligned day-to-day activities with targets set by upper management
- Managed complaints with calm, clear communication and problem-solving
- Investigated and resolved customer complaints within target timescales to increase retention and loyalty
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Global Law Enforcement Analyst
PayPal
08.2017 - 10.2019
- Review, log and respond to legal requests from French and German law Enforcement
- Submit suspicious activity report to the relevant department
- Contact law enforcement agencies and/or private requesters over phone & emails, regarding Subpoena enquiries.
Subpoena Specialist
Western Union
07.2016 - 08.2017
- Western Union Processing Lithuania
- Review and respond to compulsory legal requests (subpoenas) mainly from French, Swiss & UK Law Enforcement authorities
- Perform analysis and investigation using wide variety of research tools, systems, and criteria
- Search Western Union’s records for responsive information and timely provide the information to the requester
- Contact law enforcement agencies, government entities or private requesters over phone & emails, when needed
- Undertake suspicious activity report according Company's policies
- Update procedures, templates and train new hires and Interns.
AML Compliance Associate
Western Union
11.2015 - 07.2016
- French & Arabic) Western Union Processing Lithuania
- Perform phone interviews in Arabic, French and English language with Western Union customers educating and raising awareness about consumer fraud
- Conduct research and analysis of consumer transactions and escalate suspicious activities to relevant department
- Assist with translation of IDs, legal documents and Scripting, from Arabic and French to English language.
Credit Analyst
BNA
01.2012 - 08.2015
- Collecting and organizing all loan documents for underwriting
- Reviewed customer financial data to ascertain level of risk involved for extending credit
- Conducted credit reviews on corporations to assess financial conditions
- Submitted credit and loan applications to underwriters for verification and recommendations
- Contacted customers and requested financial documentation
- Improved understanding of financial statements, which helped in assessing risk.
- Assessed credit risk and analyzed financial statements.
- Analyzed credit scores to determine borrowers' creditworthiness.
Education
Bachelor of Economics - Money, Finance, Banking
University Mouloud Mammeri
Tizi, Ouzou 01.2011 - 01.2006
Skills
Proficient in working with Microsoft Office applications
Timeline
Lead Operation
DPworld High Tech
01.2020 - 02.2025
Global Law Enforcement Analyst
PayPal
08.2017 - 10.2019
Subpoena Specialist
Western Union
07.2016 - 08.2017
AML Compliance Associate
Western Union
11.2015 - 07.2016
Credit Analyst
BNA
01.2012 - 08.2015
Bachelor of Economics - Money, Finance, Banking
University Mouloud Mammeri
01.2011 - 01.2006
Similar Profiles
RAZAN ALLAHYANIRAZAN ALLAHYANI
Logistics Planner & Customs Clearance at DpworldLogistics Planner & Customs Clearance at Dpworld
James ThomasJames Thomas
Head Flag Football Coach at High Tech HighHead Flag Football Coach at High Tech High
Vidushi TrivediVidushi Trivedi
SDET II at DPWORLDSDET II at DPWORLD