SAMUEL AJAYI
Customer Support Specialist & Content Administrator- VideoRemix(SaaS)
Ibadan,
Summary
Am enthusiastic about utilizing professional and educational skills to contribute in any way necessary to achieve organizational growth. Have worked in various sectors, including retail, manufacturing, technology, and services, serving as a Customer Support Specialist, and in administrative roles. My ultimate goal is to join a reputable organization that values the development and growth of its employees, enabling me to enhance my abilities and professionalism while also contributing to the company's success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Content Administrator(Remote)
VideoRemix
01.2023 - 07.2023
- Maintained a content marketing calendar to schedule creation and delivery deadlines
- Responsible for managing social media accounts and monitoring analytics to track the performance of the content
- Create and rewrites email swipes for Affiliate marketing
- Conducted research and collaborated with subject matter experts to develop accurate contents
- Edited and proofread the content for accuracy and readability.
Customer Support
VideoRemix
07.2020 - 12.2022
- Help customers with ticketing issues involving answering questions about the ticketing system, assisting with the process of purchasing or redeeming tickets
- Attend to refunds related to PayPal dispute cases, subscriptions, replacements, and complaints
- Responding to customer inquiries and issues through email, phone, or social media chat
- Setting up email campaigns for promoting internal and affiliate products
- Troubleshooting technical problems and providing solutions to customers
- Escalating more complex issues to higher levels of support as necessary
- Documenting customer interactions and problem resolution in a customer relationship management (CRM) system
- Keeping up to date with new developments in cloud-based technologies
- Providing ongoing training and support to customers as needed for example bug fixes and software updates.
- Maintaining a high level of customer satisfaction by utilizing excellent listening skills to actively understand the needs of clients.
Administrative Officer
Larry Nigeria Enterprise
06.2018 - 06.2020
- Documenting the names of customers with complaints and following up with the technicians
- Meeting up with the company set target every month.
Education
Bachelor of Science - Biochemistry
Ambrose Alli University
Ekpoma, Nigeria 09.2008 - 11.2012
Skills
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Timeline
Content Administrator(Remote)
VideoRemix
01.2023 - 07.2023
Customer Support
VideoRemix
07.2020 - 12.2022
Administrative Officer
Larry Nigeria Enterprise
06.2018 - 06.2020
Bachelor of Science - Biochemistry
Ambrose Alli University
09.2008 - 11.2012
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