Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Samuel Milne

Samuel Milne

Berlin

Summary

Dynamic professional with extensive experience at Victoria Police, excelling in conflict resolution and legal documentation. Proven ability to enhance customer satisfaction and manage teams effectively. Skilled in administrative coordination and operations monitoring, consistently achieving goals while fostering a positive environment. Committed to delivering exceptional service and maintaining safety standards.

Overview

10
10
years of professional experience

Work History

Studio Assistant

Rocycle Studios
12.2024 - Current
  • Worked independently and as a member of a cohesive team to support individual needs.
  • Customer service role based on checking clients in, and providing excellent service to ensure they achieve their fitness goals.
  • Handled customer inquiries in a professional manner.
  • Utilised fitness software, Zingfit, and apps to track client progress and schedule sessions.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Provided accurate information about products and services to customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Police Officer / Police Prosecutor

Victoria Police
07.2019 - 09.2024
  • Conducted preliminary investigations at the scenes of major crimes.
  • Conducted conflict resolution between parties, and resolved issues that resulted in positive outcomes for all parties involved.
  • Liaised with internal and external stakeholders to provide positive outcomes for the community and victims.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Prepared and filed pleadings, motions, and other legal documents in court proceedings.
  • Represented clients in court hearings and in negotiations with defense.
  • Presented key evidence and exhibits during civil and criminal hearings.
  • Communicated with clients and collected information to research cases.
  • Assisted in special investigations and crime prevention programs.
  • Legal research, preparation for matters before the courts, and the running of contested hearings.
  • High levels of administration coordination and scheduling, ensuring timelines and statutory requirements are met.

Centre Manager /Pool Lifeguard /Learn to Swim Teacher

Belgravia Leisure
12.2016 - 05.2019
  • Managed five venues across the region, with a team of over 100 staff members. Ensuring the daily operation of the aquatic and fitness centers.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep the business operating within budget, and increase profits.
  • Managed and motivated employees to be productive and engaged in their work.
  • Improved safety procedures create safe working conditions for workers.
  • Opened and closed the location, and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Engaged with children and parents to promote water safety, teaching the ability to swim to the young and vulnerable in the community.
  • Staff management, recruiting staff, and conducting interviews, through to working in conflict management of employees.
  • Liaising with the local council to provide a service to the community of leisure and safety.

Customer Advisor

National Australia Bank
11.2016 - 11.2018
  • Achieving and exceeding sales targets.
  • Customer Service Representative dealing with day-to-day activities such as cash handling, cash balancing, mathematics, customer inquiries, booking appointments, compliance, IT operations, customer complaint resolution, and sales (setting and meeting targets).
  • Enhanced customer satisfaction by adeptly resolving conflicts and managing inquiries.
  • Ensured accurate cash handling and compliance adherence, boosting operational efficiency.
  • Streamlined appointment bookings, significantly enhancing customer service efficiency.
  • Facilitated the team to meet sales targets through effective customer engagement strategies.
  • Monitored cash drawers in multiple checkout stations, and maintained an adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
  • Prepared reports detailing banking activities such as transaction history, interest income earned.

Store Assistant

IGA Supermarkets
04.2015 - 12.2016
  • Working the registers and fresh produce areas
  • Organising stock in-store and ordering from external stakeholders
  • Efficient management of time to ensure product is available to shoppers
  • Stocktake annually
  • Cash handling and management
  • Complaint resolution
  • Customer Service and enquiries
  • Monitored expiration dates of products, removing out-of-date items to maintain quality standards
  • Conducted price checks for customers, ensuring pricing accuracy on the shop floor
  • Assisted customers in locating products, offering recommendations based on their preferences
  • Assisted in the training of new staff, sharing knowledge and best practices for store operations

Education

Gradutate Certificate - Police Prosecution

Victoria Police
Melbourne, Australia
03-2024

Certificate - First Aid

First Aid
11-2022

Diploma - Policing And Public Safety

Victoria Police
Melbourne, Australia
10-2021

Secondary College Diploma - VCE

Bendigo Senior Secondary College
Bendigo
12.2016

Bachelor of Arts - International Studies

University of New England
Australia

Skills

  • Customer service
  • Conflict resolution
  • Legal documentation
  • Staff management
  • Safety procedures
  • Administrative coordination
  • Time management
  • Administrative tasks
  • Operations monitoring
  • Team collaboration

Languages

English
First Language
German
Elementary (A2)
A2

References

References available upon request.

Timeline

Studio Assistant

Rocycle Studios
12.2024 - Current

Police Officer / Police Prosecutor

Victoria Police
07.2019 - 09.2024

Centre Manager /Pool Lifeguard /Learn to Swim Teacher

Belgravia Leisure
12.2016 - 05.2019

Customer Advisor

National Australia Bank
11.2016 - 11.2018

Store Assistant

IGA Supermarkets
04.2015 - 12.2016

Gradutate Certificate - Police Prosecution

Victoria Police

Certificate - First Aid

First Aid

Diploma - Policing And Public Safety

Victoria Police

Secondary College Diploma - VCE

Bendigo Senior Secondary College

Bachelor of Arts - International Studies

University of New England

Similar Profiles

CREATE PROFILE
Samuel Milne