Samuel Jozua Tolen
Zeitarbeiter
Plauen
Summary
Dynamic and adaptable professional with a proven track record at Time Company and Altes Handelshaus, excelling in fast-paced environments through exceptional communication and teamwork. Skilled in problem-solving and critical thinking, I significantly enhanced guest satisfaction and operational efficiency. Demonstrates a keen attention to detail and a strong sense of responsibility, contributing to a positive and productive workplace.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Zeitarbeiter
Time Company
2024.06 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Hotel Housekeeper
Altes Handelshaus
2022.06 - 2024.05
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Reduced linen waste through careful inventory management and timely replacement of worn items.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Washed and folded towels and linens to properly stock guest rooms.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
Skills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Written Communication
Multitasking Abilities
Critical Thinking
Analytical and Critical Thinking
Dependable and Responsible
Attention to Detail
Timeline
Zeitarbeiter
Time Company
2024.06 - Current
Hotel Housekeeper
Altes Handelshaus
2022.06 - 2024.05