Samuel Jozua Tolen

Hotel Housekeeper

Altes Handelshaus

06.2022 - 05.2024

Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
Responded to customer inquiries and resolved complaints to increase satisfaction.
Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Reported damages, maintenance problems, safety issues, and potential hazards to management.
Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
Reduced linen waste through careful inventory management and timely replacement of worn items.
Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
Washed and folded towels and linens to properly stock guest rooms.
Kept logs of cleaning activities to enable tracking history and maintain accurate records.
Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.