SAMVID CHAUBEY
RISHIKESH
Summary
Seeking a responsible post in the institution Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 2.6 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
2
2
years of professional experience
Work History
Front Desk Executive
Divine Lakshmi Ganga by Elements 7 resorts and hotels
05.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Front Desk Executive
Wellina Shree hotel
12.2021 - 12.2022
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Bachelor of Arts - Psychology, History, Military Science
Rishikesh Public School
Rishikesh India08.2021
High School Diploma -
Rishikesh Public School
Rishikesh05.2013
Skills
- Training and Mentoring
- Registration Processing
- Proficient in working on MS office
- Able to use different hotel software’s like IDS Fortune, Inkeys, Ezee Absolute Ezee Channel Manager WINHMS
- Sales Expertise
- Cash Handling
- Reporting Capabilities
- Computer proficiency
- Good communication skill
- Sales and Upselling
- Track records of delivering results with deadlines
- Guest Relations
Languages
ENGLISH AND HINDI
Academic Qualifications And Achievements
- Passed out from High school in 2016 with an aggregate of 54% in I.C.S.E board.
- Passed out from High Secondary in 2013 with an aggregate of 58% from Commerce stream I.S.C board.
- I participated in complete course on cognitive Therapy CBT DBT & REBT AND COMPLETED 4.5 HRS total hours on April 15, 2021.
- Complete basic, intermediate and Advance level English course from Work India.
- Completed basic Excel course from work India.
Personal Qualities
- High performance and ability to implement new initiatives.
- Decision making and helping to make all administrative works updated
- Organizing the weekly and monthly updates.
- Excellent communication skills in written and verbal both.
Personal Information
Date of Birth: 11/27/99
Timeline
Front Desk Executive
Divine Lakshmi Ganga by Elements 7 resorts and hotels
05.2022 - Current
Front Desk Executive
Wellina Shree hotel
12.2021 - 12.2022
Bachelor of Arts - Psychology, History, Military Science
Rishikesh Public School
High School Diploma -
Rishikesh Public School
Similar Profiles
Nijmah SairasiNijmah Sairasi
Guest Service Officer at Beverly Hotels ElementsGuest Service Officer at Beverly Hotels Elements
Milan ChambersMilan Chambers
Bar Manager at 7 ElementsBar Manager at 7 Elements
Marie Élodie Mélanie JOORUNMarie Élodie Mélanie JOORUN
Reservation Specialist at New Mauritius Hotels Ltd (Beachcomber Hotels & Resorts)Reservation Specialist at New Mauritius Hotels Ltd (Beachcomber Hotels & Resorts)