Sanchi Bindra

• Manage End-to-End BGC and Pre-Onboarding Process

Oversee the complete background verification (BGC) and pre-employment health check (PEHC) process for new hires, ensuring timely completion of all necessary checks before joining.

• Documentation and Employee Record Management

Maintain and update detailed employee records, including personal files (both hard and digital copies), and ensure all onboarding documents are accurately uploaded to Workday.

• Onboarding Coordination and Communication

Facilitate the onboarding of new hires by ensuring all documentation is completed, issuing SSO IDs to vendors, and sending welcome emails to new joiners.

• HR Documentation and Letter Generation

Generate and manage various HR letters, such as Form 60, employment references, NOC letters, and visa covering letters, ensuring all documents are in compliance with company policies.

• HR Help Desk and Query Resolution

Manage and resolve employee queries related to HR processes and administration, ensuring all issues are handled in a timely and efficient manner.

• Process Improvement and HR Reporting

Monitor and improve HR processes for greater efficiency, ensuring compliance with SOPs, and creating accurate HR reports to provide key metrics to management. Mentored junior associates, fostering skill development and promoting knowledge sharing within the team.

• HR Operations Management

Oversee and manage all aspects of HR operations in the staffing business, including handling the full employment life cycle, from induction to exit.

• Employee Records and Data Management

Maintain and update employee records and master data in company-specific HR databases, ensuring all information is accurate and up to date.

• Payroll Preparation and Salary Breakdown

Prepare monthly payroll, including salary breakdowns, and ensure timely disbursement of employee salaries.

• Employee Support and Query Resolution

Act as the first point of contact for employees, addressing queries and resolving any HR-related issues or concerns in a timely and efficient manner.

• Letter Generation and Documentation

Generate and manage HR-related documents such as offer letters, appointment letters, confirmations, contract extensions, and increments.

• Audit and Reimbursement Management

Handle audits and trip reimbursements, ensuring compliance with company policies and timely processing of claims.

• Database Management and Record Keeping

Update and maintain internal databases with new employee information, including contact details and employment forms, ensuring accuracy and completeness.

• Onboarding Support and Documentation

Manage paperwork for new personnel, including contracts and non-disclosure agreements, and create onboarding kits as needed to facilitate smooth transitions.

• Office Administration

Perform general office tasks such as typing, operating office machines, and sorting mail, ensuring the office runs smoothly.

• File Retrieval and Information Management.

Retrieve information from files in response to authorized queries and maintain well-organized employee personal files.

• Introductory Calls and Employee Support

Make introductory calls to new staff, providing them with essential information and support during their initial days.

• Departmental Assistance

Assist in daily departmental functions, contributing to the overall efficiency and effectiveness of the HR team. Supported onboarding initiatives, ensuring smooth integration for new hires.

• Customer Support and Issue Resolution

Provide customer support for the Flipkart Voice Process by addressing customer concerns, resolving issues, and ensuring high-quality service.

• Collaboration and Internal Communication

Work closely with cross-functional teams to ensure outstanding customer service and escalate unresolved issues to relevant internal teams.

• Confidentiality and Data Security

Maintain the confidentiality of customer information, ensuring data privacy standards are met.

• Training and Product Knowledge

Participate in training programs to enhance product knowledge, improve customer relationships, and stay up-to-date on new services.

• Recruitment and Candidate Evaluation

Use databases to source and recruit candidates, conduct interviews, and evaluate applicants’ skills, knowledge, and experience to match open positions.

• End-to-End Recruitment Management

Manage the entire recruitment process, including sourcing, pipeline management, resume screening, and interview scheduling.

• Customer Inquiries and Support

Managed travel-related inquiries through walk-ins, phone calls, and emails, providing detailed and timely information to customers.

• Travel Research and Destination Analysis

Conducted research on various travel destinations, analyzing customer preferences and providing tailored travel options based on their needs.

• Travel Planning and Itinerary Management

Planned transportation, accommodations, and itineraries for international travel, ensuring the services aligned with the client's budget and expectations.

• Relationship Building

Built and maintained strong relationships with hotel chains, airlines, and tourism attractions to ensure smooth travel experiences for clients.

• Industry Knowledge and Networking

Attended the SATTE Tourist Trade Fair 2019 seminar to stay informed on the latest travel trends and industry developments.

• Customer Support and Guidance

Provided direct customer support, offering expert guidance and assistance throughout the travel booking process.

• Travel Research and Customer Recommendations

Conducted research on travel destinations, including costs, customs, weather, and reviews, to assess customer needs and recommend suitable travel packages.

• Trip Planning and Coordination

Organized trips from start to finish, including booking flights, accommodations, and securing rental transportation, ensuring a seamless travel experience for clients.

• Customer Service and Issue Resolution

Resolved customer service concerns, including handling difficult situations like angry clients, missed flights, overbooked hotels, and last-minute schedule changes.

• Client Education on Travel Requirements

Educated clients on essential international travel requirements, including visas, immunizations, passports, and customs procedures, ensuring they were well.