Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sandeep Sebastian

Sandeep Sebastian

SENIOR CLOUD ENGINEER
Frankfurt

Summary

Dynamic Cloud Support Engineer with 9 years of comprehensive experience in datacenter operations and systems engineering, adept at driving efficiency and performance in complex environments. Proven expertise in troubleshooting hardware and software issues, alongside a solid foundation in network monitoring and cloud computing. Continuously seeks to leverage technical skills and problem-solving capabilities to support innovative cloud solutions.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Cloud Support Engineer

Amazon Webservices
10.2024 - Current
  • Implementing pipelines for service migration
  • Handling customer issues (internal and external)
  • Implementing monitoring and alarms
  • Helping service teams with isolation of region
  • Helping service teams with issues
  • Creating runbooks for various issues
  • Mentoring and onboarding support

Senior Datacenter Operations Tech

Amazon Webservices
02.2022 - 10.2024
  • Installing, maintaining, and monitoring the equipment and systems
  • Troubleshooting and fixing hardware and software issues
  • Network monitoring and troubleshooting
  • Running hardware diagnostics and replacing failing parts in a timely manner
  • Collaborating with software, hardware and network engineering teams on cybersecurity and network efficiency
  • Deep diving to critical issues and finding root causes and solutions
  • Mentoring new hires and onboarding
  • Driving several critical projects related to safety, frugality

System Engineer

The Unbelievable Machine GmbH
05.2020 - 02.2022
  • Working on BMW AG Automotive project
  • Operation and development for an international located Cloud Native Big Data Platform
  • The project consists of a Cloud Native Big Data Platform with clusters all around the world, e.g., in EMEA, USA, China or Mexico.
  • Handling level 2 support tickets and incidents including on-call support
  • Coordinating and performing Datacenter activities including maintenance together with HPE.

Intern

Assurance Services Team
03.2019 - 09.2019
  • IT Governance and Compliance & IT Security Management Closing of internal and external audit findings.
  • Group outsourcing and sub outsourcing policy governance

Senior System Analyst

Allianz Technology
08.2017 - 05.2018
  • Transition of two major Clients Allianz Greece and Allianz Turkey to AMOS INDIA ABS Production control Team. Production Control Environment setup
  • Implemented a complex Batch Architecture ABS system for AMOS INDIA.
  • Monitoring all Mainframe and Linux batch jobs and fixing abends, check for long running jobs and investigate for any loop back issues with batch jobs.
  • Provide On-call support for Production abends which involves escalation. Making Scheduling changes as per Client’s Requirement
  • Used BMC Control-M V8.0 and V7.0 to provide IT Scheduling services in a global environment in the form of creating jobs.

System Analyst - GAOC

Allianz Technology
08.2016 - 08.2017
  • Involved in production tasks, planned activities, Change, Problem and Incident tickets.
  • Documenting tasks, solving problems reoccurring, troubleshooting and usage of new tools and knowledge transfer between teammates
  • Managing incidents and change activities alone without any issues, resolved and controlled high level client and customer support issues.
  • Managed Single Point of Contact (SPOC) project from initiation to close inclusive of applications spanning multiple business lines

Junior Systems Engineer

Metclouds Technology
01.2016 - 04.2016
  • Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages.
  • Installation and Configuration of name-based (DNS)hosting, IP based Hosting and Configuration of FTP.
  • Backup and Recovery. Managing System and Group policies. Software Deployment

Network Trainee

IPSR Solutions Ltd
01.2015 - 07.2015
  • Troubleshooting: Rectified many issues by instituting best practices in system log analysis, backups, network operating center security.
  • Server account/permissions management and systems/software auditing and performed regularly scheduled checks of network health.
  • Managing user account and computer account with its policy and profiles in Linux.

Education

Master's Degree - IT Management

IUBH University
Cologne, Germany
01.2020

Master's Degree - Project Management

Sikkim Manipal University
India
01.2016

BACHELOR'S DEGREE - Electronic and Communication Engineering

Saintgits College of Eng
Kerala, India
01.2013

Skills

Problem Solving & Coordination Skills

Data Centers

Hardware Diagnostics & Network Engineering

Employee Onboarding & Mentoring

Cloud Computing

Domain Name System (DNS)

File Transfer Protocol (FTP)

IT Management

Log Analysis

Red Hat Certified Engineer & Red Hat Enterprise Linux

Software Deployment & Technical Support

Systems Engineering

Hardware & Network Troubleshooting

Planned Maintenance

Amazon Web Services & Microsoft Azure

Ansible

Grafana

Nagios

Service Now

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Websites

Timeline

Cloud Support Engineer

Amazon Webservices
10.2024 - Current

Senior Datacenter Operations Tech

Amazon Webservices
02.2022 - 10.2024

System Engineer

The Unbelievable Machine GmbH
05.2020 - 02.2022

Intern

Assurance Services Team
03.2019 - 09.2019

Senior System Analyst

Allianz Technology
08.2017 - 05.2018

System Analyst - GAOC

Allianz Technology
08.2016 - 08.2017

Junior Systems Engineer

Metclouds Technology
01.2016 - 04.2016

Network Trainee

IPSR Solutions Ltd
01.2015 - 07.2015

Master's Degree - IT Management

IUBH University

Master's Degree - Project Management

Sikkim Manipal University

BACHELOR'S DEGREE - Electronic and Communication Engineering

Saintgits College of Eng

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