Sandeep Reddy Mekala
Hof,Germany
Summary
Dedicated professional with proven expertise in Microsoft Office Suite, customer service excellence, and technical troubleshooting. Demonstrates efficiency in ticketing systems and remote support competence, ensuring seamless operations and client satisfaction. Committed to leveraging skills to enhance organizational productivity and deliver exceptional support solutions.
Overview
2
2
years of professional experience
Work history
Technical support associate
Tech Mahindra Limited
Hyderabad, India
2023.10 - 2024.09
- Handled escalated customer complaints, and ensured satisfactory resolution was obtained.
- Delivered high-quality remote support for clients experiencing hardware problems.
- Improved overall customer satisfaction by providing prompt and efficient technical support.
- Collaborated effectively with team members to enhance service quality.
Management trainee
Movate Technologies Private Limited
Hyderabad, India
2022.11 - 2023.07
- Coordinated team activities to increase productivity.
- Improved customer satisfaction with proactive issue resolution.
- Worked closely with mentors to enhance leadership and managerial skills.
Education
Masters - Global Management
Hof University of applied sciences
Hof, Bavaria 2024.10 -
BBA - Human Resource Management, Economics, Etc.
Sri Venkateswara University
India 2019.07 - 2022.07
Intermediate Education - Botany, Zoology, Physics and Chemistry
Akshara Sree Junior. College
Adoni, Kurnool District 2016.06 - 2018.03
Secondary School Certificate -
Sri Vidya (E&T M) High School
Adoni, Kurnool District 2004.06 - 2016.03
Skills
- Microsoft Office Suite proficiency
- Customer service excellence
- Ticketing system use efficiency
- Technical troubleshooting
- Remote support competence
- Proactive learning
- Strong communication
Languages
English
Fluent
German
Elementary
Personal Information
Date of birth: 01/26/01
Custom
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Masters - Global Management
Hof University of applied sciences
2024.10 -
Technical support associate
Tech Mahindra Limited
2023.10 - 2024.09
Management trainee
Movate Technologies Private Limited
2022.11 - 2023.07
BBA - Human Resource Management, Economics, Etc.
Sri Venkateswara University
2019.07 - 2022.07
Intermediate Education - Botany, Zoology, Physics and Chemistry
Akshara Sree Junior. College
2016.06 - 2018.03
Secondary School Certificate -
Sri Vidya (E&T M) High School
2004.06 - 2016.03