Sandra Grzebieniak

•Solving customer issues related to orders, complaints and returns, ensuring the highest standard of service
•Cooperating with logistics, warehouse and customer service departments to effectively manage difficult cases
•Analyzing reports and identifying recurring problems, proposing improvements in sales and service processes
•Reducing the number of customer issue escalations through effective solutions.
•Implementing new service standards that improved customer satisfaction ratings

•Digitalization and domain management including migration, optimization, and data updates
•Verification and maintenance of digital data integrity in accordance with industry standards
•Collaboration with IT and marketing teams to optimize domain structure

•Sale and booking of international trips and customization to individual customer needs
•Contact with hotels, airlines and local operators to organize accommodation, transport and tourist attractions
•Collaboration with insurance agencies in the scope of offering travel insurance policies and advice in selecting appropriate insurance
•Solving problems related to cancellations, changes to reservations and complaints
•Tracking tourist trends and updating offers according to customer preferences

•Conducting the full recruitment process for entry-level positions at Amazon, all in the warehouse
•Actively sourcing candidates through various channels, including ads, social media, and direct search
•Conducting initial interviews and assessing candidates for fit with job requirements
Working with managers and team leaders to identify recruitment needs
•Organizing recruitment events
•Ensuring a positive candidate experience at every stage of the process
•Monitoring the labor market and talent acquisition strategy

•Comprehensive service for premium clients, providing the highest standard of advice and support
•Presenting and selling exclusive offers and t-mobile services
•Building long-term relationships with prestigious clients, seeking their satisfaction and loyalty,
•Solving technical, billing and formal problems in a quick and professional manner
•Monitoring the telecommunications market and adapting sales strategies to current trends