SANDRA MARY BABU
Berlin
Summary
Passionate about optimizing supply chain processes, I am a versatile professional who brings a wealth of experience to my role as a team lead in the logistics and supply chain industry. I bring a track record of reducing lead times, engaging in the identification of bottlenecks and inefficiencies. My career journey has taken me through various sectors, proven experience of 3 years as an Quality Insurance Analyst (US- Dental Insurance). Have gained experience in strong customer orientation and the ability to engage with different types of customers. Result-oriented, organized, and motivated individual seeking available management position to utilize the experience to fully fill the company's strategic requirements.
Overview
7
7
years of professional experience
Work History
Team Lead
Wolt Enterprises Deutschland GmbH
03.2024 - Current
- Responsible for the daily management of warehouse operations. This included optimizing shift schedules to maximize productivity, closely monitoring team performance against key performance indicators (KPIs) such as order fulfillment rates and accuracy, identifying areas for improvement in warehouse processes, and implementing strategies to enhance efficiency. I also played a crucial role in developing team members through regular feedback, coaching, and on-the-job training.
- Ensured smooth and efficient logistics operations, monitored and managed workload distribution, support the Store Manager in achieving key performance indicators and identifying profit opportunities, and assume full responsibility for store operations in the Store Manager's absence.
- Leadership and Analysis: Leads operational teams, improving workflow efficiency by 35%. Utilizes analytics to drive decision-making, increasing operational efficiency by 25%.
- Inventory and Customer Experience Management: Revolutionized inventory management and delivery processes, achieving 98% inventory accuracy and freshness, and enhancing customer experience by streamlining operations that shortened delivery times by 30%.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Compiled and presented comprehensive reports to upper management, showcasing different strategic distributions in a warehouse.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Grocery & Operations Associate
Wolt Enterprises Deutschland GmbH
02.2024 - Current
- A track of fast in-bounding skill of food and supplies that was received from several vendors according to FIFO.
- Managed internal operations like picking and packing groceries, and handing them to customers and courier partners
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Managed inventory levels for optimal product availability and reduced waste.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Operations and Supply Chain Specialist
Flink
10.2023 - 01.2024
- Reduced order lead times by 30% with streamlined procurement processes for increased customer satisfaction.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Ensuring that fulfilling product orders,invoices&inventory management meet regulatory compliance requirements.
- Reduced expenses 20% by verifying proper temperature in inbound ambient & refrigerated merchandise.
- Collaborated cross-functionally to integrate end-to-end supply chain strategies, reducing overall operational costs.
Travel Operations Consultant-Grade 2
HTIC Global
01.2023 - 05.2023
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews
- Formulate travels from beginning to end, through booking tickets, accommodation, securing rental transportation, etc
- Supply travelers with accurate information and useful travel&holiday material, guides, maps, event programs, etc
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
Insurance Claims Specialist & Quality Analyst
Care Revenue
01.2020 - 12.2022
- Extensive knowledge of dental Practice Management Software of insurance companies
- Experiences in handling various cases, following legal policies and regulatory procedures
- Facilitate the processing of claims and data entry interactions with clients regularly
- Organised potential areas of compliance vulnerability and risk to develop and implement corrective action plans
Payroll Coordinator
Loge y Infotech Pvt Ltd.
08.2019 - 01.2020
- Scheduling intervieRs for the Xurses and zCA D zealth care assistantsw communicating Rith the UK clients on call and through video calls
- X'esponsible for continuously revieRing and updating policies and procedures so that they meet the compliance program re-uirements
- Identifying and mitigating any potential conjicts in advance
- In charge of all Compliance related communications
- Payroll Coordination
Project Intern
EVM Volkswagen Pvt Ltd.
03.2019 - 05.2019
- Study on the effectiveness of warehouse strategies
- Identified the factors influencing the warehouse system
- Analysed the impact of warehouse on overall productivity of the company
- Researched the implementation of artificial intelligence in the day-to-day loading and unloading operations
Maritime & Logistics Trainee
Oriental HLIM agency
05.2018 - 06.2018
- Cross Analysing Import and export documents to be forwarded to Dubai customs.
- Verified trade according to HS code classification assessing duties and taxes and for gathering statistics.
- Preparing the documents required to generate bills of entry for normal and free zone exports, imports, personal effects.
Education
Master of Science - Supply Chain Management
SRH Berlin University of Applied Sciences
Berlin06-2025
Bachelor of Commerce - Logistics Management
Rajagiri College of Management & Applied Sciences
Kochi 06.2019
Skills
- Adaptability
- Problem Solving
- Customer Service
- Microsoft Office
- Time Management
- Leadership
- Manages shift activities for operational excellence
- Supervise a team
- Ability to prioritize projects accordingly
Hobbies and Interests
- Volunteering
- Cooking
- Table Tennis
- Badminton
- Travel
Timeline
Team Lead
Wolt Enterprises Deutschland GmbH
03.2024 - Current
Grocery & Operations Associate
Wolt Enterprises Deutschland GmbH
02.2024 - Current
Operations and Supply Chain Specialist
Flink
10.2023 - 01.2024
Travel Operations Consultant-Grade 2
HTIC Global
01.2023 - 05.2023
Insurance Claims Specialist & Quality Analyst
Care Revenue
01.2020 - 12.2022
Payroll Coordinator
Loge y Infotech Pvt Ltd.
08.2019 - 01.2020
Project Intern
EVM Volkswagen Pvt Ltd.
03.2019 - 05.2019
Maritime & Logistics Trainee
Oriental HLIM agency
05.2018 - 06.2018
Master of Science - Supply Chain Management
SRH Berlin University of Applied Sciences
Bachelor of Commerce - Logistics Management
Rajagiri College of Management & Applied Sciences
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